Car Max Auto Superstore

I walked into Carmax on 1/1/11. My parents and I went into the dealership expecting to look at a Jeep Compass and purchase it the following day if we liked the car. The sales person Wm. Stacey Butts Senior Sales Consultant then put pressure on us to purchase the car on that day 1/1/11. We did not want to buy the car on that day because we would have to pay personal property tax for the year of 2011. The sales person then went and confirmed with his legal team that we would not have to pay taxes on the car if we purchased on 1/1/11. Throughout the sales process about 5 people told us that we would not have to pay personal property taxes - knowing we lived in Jackson County MO - saying they know Missouri laws since they are so close to the state line. We then believed they knew what they were talking about and we purchased the car on 1/1/11. We also had them handle getting my car tags. Then this year after still not receiving a tax bill, I went to the Jackson County Courthouse and they did charge me for 2011 personal property tax and late charges in the amount of $592. For some reason my car was not put into the system and that was another thing that I paid for that Carmax failed me on. Obviously, Carmax and its consultants don't care about the customer and only care about making sales by lying to customers. I would not recommend Carmax to anyone and feel extremely deceived. more

\r The sales people really don't know a whole lot about the cars they are selling- they literally will give a job to anyone who wants it. The SERVICE DEPARTMENT IS HORRIBLE! I suggest not buying their warranty, which thank goodness we passed on it...because we had to use our 30 day free warranty and wow they do not communicate with the customers! Pros: Okay cars at a little lower price(not by much) Cons: OH MY- they seem to act like they sell in bulk so they could care less!! THEY RUSH WITH THE CLEANING OF THE CARS, Do no inspect their cars that well more

I love the car that I purchased at CarMax, and know other people who have had a great buying experience. I needed a few minor services throughout the first few months of buying my car. It took at least 3 weeks for me to get an appointment to drop my car off. And each time I had it there, it took at least 5 days before I received my car back. And... on top of it, the job wasn't done right, so I had to bring my car back again, and wait again. more

I had an excellent experience at Carmax. They don't sell used vehicles with frame damage or other problems like that. They don't pressure you into buying a car or buying one that you don't want. The people in the business office are nice and helpful. If there is a problem, they do their best to make things better. PROS: lots of different cars on one lot and a kids room with ballpit CONS: waiting for available sales consultants during busy times more