Car Max Auto Superstore

Four top notch transactions. I'm never going anywhere else. Because their salespeople are on salary and not commission, there really is no pressure. I was treated intelligently and politely, not like at other dealerships, where I get condescending treatment for being a female.\r \r Buying a used car from them was a terrific experience. My husband and I recently sold his mother's car there. We got a little less than we'd hoped, but the car had been in an accident that we had known nothing about. We thought that for a 2002 Buick we were given a very fair price, and the people explained the appraisal process thoroughly. \r \r I have NEVER been treated with anything less than respect and knowledge. If they don't know something, they will find someone on staff who does. more

They offered me 6,500 for a 2004 Honda Accord with only one ding and claimed they need to "invest" 16 hours pouring that low gloss finish over it and fixing ding size of a dime. \r \r I sold the car ten days later for 10,500 with a fifty dollar ad in the paper. \r \r If your a lazy turd or trying to get ridof a wreck this place is for you!! more

First let me say that I ordinarily HATE car shopping! I went to Car Max of Greensboro roughly two weeks ago after having seen 3 cars online that were in their lot. The sales people (Kenna and Phillip) were extremely helpful and knowledgeable. Because salespeople at Car Max are on salary (rather than commission), there is no pressure. I narrowed my choice to two vehicles but had trouble making up my mind. Philip was pleasant and patient and understood that choosing a car is a big decision for me because I'm someone who will keep it until it pretty much dies.\r I finally chose the 2006 Volkswagon Beetle in near-perfect condition. The price was right (I'd comparison shopped online), and it had all the features I wanted. I was able to get my financing right there. \r The next day, while they were doing a last-minute check on my new car, I was making arrangements to sell them my 11 year old, 213k mile piece of crap. They gave me a fair price and handed me a cashier's check then and t more

I purchased a Chrysler Se-bring from Car-max and soon had the dreaded "check engine light" come on. Needless to say this cars engine had more than one problem. I did not understand this because this company advertises all these checks it performs on vehicles before it is up for sale.I kept this car, it was my son's first like-new car.About a year later the engine caught on fire. Of course it was not under an "extended warranty".My insurance company did an investigation and paid the claim. However, since my finance charges were high, I still ended up paying for a vehicle that I feel may not have been sold UNDER HONORABLE CONDITIONS. Live and learn. more

I had to bring my car back 3 times for a check engine lite..then I tried to talk with the Ops Manager BOB. Man what a treat... This Big Oaf is a jerk off. Very offensive. knows nothing about customer service. Never buy a car from them again. Problem solved I returned the car, more

I purchased a car from Carmax and put my trust in the reputation that Carmax has so actively promoted. Here is a summary of the events so far: \r \r 1) I purchased a Volkswagen Beetle with a manual transmission on 8-31-05.\r 2) I noticed a transmission problem almost immediately after purchase. The gears would ""grind"" between first and second.\r 3) I returned to Carmax within the ?warranty? period. \r 4) I was told by the Carmax service department that there were no transmission problems. I was relieved.\r 5) Three years later, I wished to do business with Carmax again.\r 6) I brought the Volkswagen Beetle in to be appraised.\r 7) I was told by the appraiser that it has a transmission problem. The gears grind between first and second.\r \r During conversations with a manager on 11-7-08 and 11-10-08, I was told that I should have had the car checked out again if I was concerned. My answer to that is I had no concerns. I would like to point out that I have no knowledge about car transmissions and had to rely solely on Carmax?s word that there were no transmission problems. If Carmax requires second or third opinions in order to make repairs, I do not recall seeing that on any documentation provided during the purchase or repair service process.\r It was also pointed out to me that there was no way to tell what was going on with my car three years ago. I reviewed my service record from 9/7/05. It states ?c/s gears grinding when shifting between first and second.? I don?t see how someone like me with no mechanic experience could be any more specific than that. In fact, it is almost word for word the problem indicated on the purchase appraisal of the car. \r Avoid this bunch of crooks like the plague! If you still aren't convinced, check out rateitall, a web site that has more reviews. Pros: no pressure, decent selection of cars Cons: misleading on quality of cars, poor customer service after purchase more

The vehicle was sold in need of repair. The vehicle had a warning light, however, I was unfamiliar with this car and did not realize what was going on until I read the instruction booklet. I take it in for repair and find that the Alternator and Battery need to be replaced. Well, the wrong battery was placed in the vehicle. Took it back when I had the same problem. They changed batteries and it happened again. Took it back and this time the took it to the Crown Dealership. I find out from speaking with the persons that work there that there service department does not have the proper diagnostic equipment for this vehcile. I have the car now for 25 days, and out of those 25 it has been in the shop for 18 days, and its there now and I still have not got it back. Whatever you do, spend the money and have the dealer mechanic check out the vehcile. And if you discover the problem after the three day haggle. Well good luck. I suggest that you do some research on the internet about the car co more

Car Max has so much to offer. They have a wide selection of cars and so much to choose from. The staff is very friendly and you are greeted with a smile whenever you go in. They are very helpful and answer all your questions about the cars. more

I have had the pleasure of shopping at Carmax two or three times now and each time you enter the doors, you are greeted with a smile. They have a very courteous and personable atmosphere. PROS: Large selection of cars to choose from. CONS: more

I can't say that this is the best vehicle we have ever bought because we have had some problems with it. BUT I can tell you the customer service that we rec'd from Michael was great. He knows the products and his job well and it shows when you deal with him. The serivce department has been pretty good also. If you had any problems in the first 30 days they would supply you with a loaner that was similar to what you had bought. more