Over the past several years I have observed that the staff takes care of all types of cyclists, from novices to pros, with equal interest and attention to their needs. I am a bike commuter riding from Capitol Hill to Silver Spring and back daily and I need to have my bike running well...whenever I've had a breakdown or needed an adjustment, I have been able to have my bike serviced immediately. This attention and great service factored into me recently buying a new bike from them. It's great to have them as a neighbor.
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