Caliber Collision

I scheduled a saturday appointment, which was three weeks away, since they only take cars in on the first saturday of the month and I had just missed the day to bring it in. After waiting three weeks, I got a call the evening before my appointment, and a message saying they needed to cancel my appointment and reschedule because they were going to be closed that saturday. I was so mad since I waited to get my car repaired so that I could do it on a saturday. I called them the following monday to say that I was not going to reschedule because of the unprofessional customer service. The woman on the other end said she would talk to her manager and see if they could get permission to pick my car up at my home and bring a rental to me. She said she would call me back in few minutes. I never heard back from her. TERRIBLE CUSTOMER SERVICE. more

My insurance company recommended this shop and it was a mistake taking my car here. The work quality is poor - the paint match is really bad. I've had similar experiences with their other LA location - I think they are a chain. I would recommend going elsewhere! more

My experience here was nothing less than awful. The estimate was overpriced, the work was not complete on time, and more damage was done to my vehicle. I think they leave their cars in an open lot and left susceptible to vagrants. The company did not claim fault. I went to them in the first place because my insurance company recommended them, but I am not pleased. A bad choice. Pros: location Cons: unworthy more