CLOSED - Atlanta Vision Optical

Great service and very friendly. Would strongly recommend this for all try out, even if you don't buy anything the exam was very thorough and first time I felt like to doctor listened to me. more

This is truly what customer service is all about. Every time I visit the boutique there is a smiling face and nothing but friendly atmosphere. I love coming here. Great pricing on designer products. If you are not in the market for nice eyewear then stick to the chain stores this is for people with class and taste, you get that feeling as soon as you walk in! more

I will never return! I've never worn contacts before, not sure what to expect, but I am convinced they preyed upon my ignorance. I asked up front before I saw the Dr. on the price and what was covered with my insurance. I was told that the exam would be a 10.00 copay and the contact fitting would be between 25 and 65 dollars. Imagine my shock when it came time to pay at the charge being 125.00 total. Too late to run at this point, I was wearing the contacts. I then asked how much would the box of contacts be and was told they wouldn't know until I came back the following week but I had an insurance allowance. Fast forward to the next week, time to order the contacts and the cost was substantially above the insurance allowance. I wasn't shocked - they knew my credit card was good. I paid! I asked for a copy of my prescription (which was written by staff, not the doctor) and was handed another trial pair. Unfortunately the trial pair didn't match the written prescription so I had no way of knowing which was correct. They straightened their error the next business day and proceeded with my order. Today (11/23/2011) my contacts arrived and I went to pick up. I assumed the payment I made at the time of my order was all I owed, but no... 20.00 more I had to pay. My insurance company it seems says I owed a materials fee of 20.00. This however was NOT collaborated by my insurance company and they advocate at least this amount as a refund. To add further insult to the injury of conducting business with Atlanta Vision Optical they gave me expired lens solution. Solution which expired 04/2010! I have pictures of ALL of this if someone wants to see, I will gladly e-mail them to you. slhudson@dhr.state.ga.us I will not return, my sight is far too precious to play around with, and they don't seem interested in the customer as much as the money they can squeeze from us. My contact prescription (we hope its correct) is much cheaper to fill on online sites. more

My first visit was last year, and it was my first time attempting to wear contacts. I wanted to go to a small shop to get the most personal care. I have to admit I did get great personal care in learning to wear contacts, but that was offset this year when I went back for an exam. When comparing my statement from my insurance company, I learned that I was charged for services I did not receive, and charged a ""discounted rate"" for the services that my insurance covered! Also, when it came time to order new contacts I was verbally quoted -by the owner- 3 prices for the same contacts, each higher than the other. It makes me wonder how much I had been overcharged the previous year. Then when I called to inquire about a credit on my account, I was placed on a long hold before the owner asked to call me back. Either they don't know what they are doing or they are trying to rip me off... either way I'm not going back!! more

I broke my glasses and took them back to the origonal store.The lady said she was an expert at repairing but after 10 minutes of trying she said they couldn't be fixed.On the way home I stopped at Atlanta Vision and even though they were closing they spent over and hour talking to my wife and I while they tryed several options to repair those glasses.Once they repaired them they also said the repair was FREE. Pros: They go the extra mile Cons: They close to early more