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Businiess name:
CLOSED - Atlanta Vision Optical
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Review by:
citysearch c.
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Review content:
I will never return! I've never worn contacts before, not sure what to expect, but I am convinced they preyed upon my ignorance. I asked up front before I saw the Dr. on the price and what was covered with my insurance. I was told that the exam would be a 10.00 copay and the contact fitting would be between 25 and 65 dollars. Imagine my shock when it came time to pay at the charge being 125.00 total. Too late to run at this point, I was wearing the contacts. I then asked how much would the box of contacts be and was told they wouldn't know until I came back the following week but I had an insurance allowance. Fast forward to the next week, time to order the contacts and the cost was substantially above the insurance allowance. I wasn't shocked - they knew my credit card was good. I paid! I asked for a copy of my prescription (which was written by staff, not the doctor) and was handed another trial pair. Unfortunately the trial pair didn't match the written prescription so I had no way of knowing which was correct. They straightened their error the next business day and proceeded with my order. Today (11/23/2011) my contacts arrived and I went to pick up. I assumed the payment I made at the time of my order was all I owed, but no... 20.00 more I had to pay. My insurance company it seems says I owed a materials fee of 20.00. This however was NOT collaborated by my insurance company and they advocate at least this amount as a refund.
To add further insult to the injury of conducting business with Atlanta Vision Optical they gave me expired lens solution. Solution which expired 04/2010! I have pictures of ALL of this if someone wants to see, I will gladly e-mail them to you. slhudson@dhr.state.ga.us
I will not return, my sight is far too precious to play around with, and they don't seem interested in the customer as much as the money they can squeeze from us. My contact prescription (we hope its correct) is much cheaper to fill on online sites.
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