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Broad & James Auto Care & Towing

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4301 E 5th Ave
Columbus, OH 43213

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(614) 231-8697
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Broad & James Auto Care & Towing - Columbus, OH
Reviews
( 21 )
( 2 )
( 0 )
( 0 )
( 1 )

Best

I had went to this place previously to have my car serviced and the price was reasonable. I obviously went back because I have an older car and didn't want to pay a whole bunch of...

Worst

Untrustworthy and dishonest. Twice did not disclose charges, were misleading and when challenged, changed stories and outright lied. \r \r I was in a car accident and the driver...

Great Service 11/25/2015

I had went to this place previously to have my car serviced and the price was reasonable. I obviously went back because I have an older car and didn't want to pay a whole bunch of money I didn't have. They also had my car done in descent amount of time, I bought it in before work and it was done before I had to go in for my shift. more
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My service 10/20/2015

My service was very good thank you very much more
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Awesome Customer Service 8/29/2015

Had my brakes and rotors replaced last year. This year after I put on new tires my steering wheel start shaking every time I braked. Brought it in to BJA and they said it looked like one of my rotors where warped. They told me I was outside of my warranty but instead of charging for the work they only charged me $80 and replaced all brakes and rotors again for me. I thought that was great. I have had that happen at other places and they would charge me for the entire service again. I have been coming here for the past 2 years and they are my new mechanic. more
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Honest Service 8/18/2015

At times where money can be really tight (balancing bills, car payments, rent / mortgages, child care needs, etc.), when your vehicle breaks down that's the least thing you need at the time. It's GREAT to know that Dan and his crew will only fix what is needed and get you back on the road WITHOUT adding unneeded costs, fees or repairs! Honest service and great prices! I don't wish anyone's vehicle to break down when going through financial difficulties, but if it does happen, I recommend you to speak with Broad and James Auto Care first! more
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you got the work done in a timely manner 4/15/2015

I asked to have the car done asap and you made it happen. thanks more
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Lexus Repair 4/3/2015

done Business here for years. Excellent Service at a fair price. more
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front end 2/19/2015

great work in a timely maner more
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great crew 11/21/2014

Dan and the guys take exceptional care of my vehicle, getting it serviced quickly. They are great to inform us of what has to be done, and how to maintain our vehicle. more
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Great work 9/28/2014

Quick, thorough job on my tie rods. Reasonable too! more
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Great work 8/6/2014

This is the second time my car has been worked on and they do such great work. They are s little expensive but do a great job. more
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GREAT SERVICE MANAGER HERE 7/3/2014

I have been coming to Broad and James for years. Dan is the best! He knows everything about cars. You can depend on these guys to fix only the items that need to be fixed at a reasonable price. more
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good service.... 5/14/2014

Excellent service....high quality workmanship.... more
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Quality Customer Service 5/6/2014

It's hard to find friendly and quality customer service - I found it here! The guys seemed to be very knowledgeable and efficient. They actually fixed a problem with my vehicle that nobody else had been able to in 8 years. more
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fast, reasonable, nice 3/19/2014

I need my brakes, S-belt, and lights replace...they called me with an estimate only doing my back brakes(I thought it was my front)...after all has been said and done it came in under estimate... more
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Great Service 3/13/2014

Staff is ALWAYS friendly. You were able to get my car fixed the same day. more
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Excellent Customer service 2/23/2014

Broad and James Auto care really took care of me. They were really busy and I needed to get my car back by the following morning. They stayed late, got it done(done right!) and I got it back the same night. I would highly recommend them to everyone. more
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Efficient, friendly 10/24/2013

Got my battery replaced, without an appointment in about 20 minutes at a reasonable price with attentive service more
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Superb Customer Service 10/11/2013

Always upfront and honest about what is wrong and what need repaired and they stick to their quotes more
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Friendly and do the job 10/6/2013

I've been here twice and am never looked down on for not being a car expert. They're fast, too! more
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Excellent Service 9/16/2013

Our family has been taking our cars to Broad and James for many years now. They always do quality work with fair prices. They never overcharge or try to get you to get things fixed that don't need it. more
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Tradition of Excellence since 1973.

Owner Message

  • Broad & James Auto Care & Towing is a family-owned and operated business, started by Wally Shriner in 1973, and has grown into one of the largest and most capable towing companies in Ohio.  We employ over 40 conscientious people, ready to serve you regardless of the day, time, or weather conditions.  The recipient of many awards including the Geico Certificate of Excellence and the United States Partnership Auto Club Award, we've received the Top Gun award for the past ten years, and the ACE award for the past 13 years.  The ACE award is given by the Auto Clubs to the top 1% of towers in the US for outstanding service.  Our focus on quality and customer service is a tradition that started with Wally, and still stands strong today.


    At Broad & James Auto Care & Towing, ASE Certified, expert technicians provide outstanding auto repair using top quality auto parts and state-of-the-art equipment, on both domestic and foreign vehicles, at a fair price.  Our emphasis on quality, efficient service gets you back on the road quickly.  Broad & James offers towing on a wide-range of vehicles, light-duty to heavy-duty, from short to long distances, including 4-wheel drive off-road recovery.  We also provide Emergency Roadside Service, handling tire changes, jump starts, lockouts, and fuel or water delivery to get you on your way again.


    Check out our website for more information on our services offered.  Read the testimonials received from many of our satisfied customers and see photos of some of the recoveries for which Broad & James Towing has provided fast response.  Call us now at (614) 231-TOWS and experience Broad & James excellent, award-winning service for yourself.

Additional information
  • Hours: 24 Hours
  • Payments: Master Card, Discover, Visa, American Express
  • Neighborhoods: Airport, East Columbus
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