Bridgestone/Firestone Credit

CFNA HAS HORRIBLE CUSTOMER SERVICE. I have requested a paper copy to pay my bill and never received it --- then, i get a voice mail message on my home phone on Saturday morning wanting to transfer me to a voice mail from CFNA. Finally, get into CFNA and tell them i realize my account is past due only because I can't get into their website and they will not send me a bill --- and because I didn't have my account number on hand when i called the 1-800 number, they will not post my account after they took my SSN number over the phone --- then, the customer service supervisor, Janice, hung up the phone with me because I was irate over my account. CFNA has HORRIBLE customer service. Would not recommend their services to anyone. \r \r \r Julie Jolley\r Trussville, Alabama Cons: HORRIBLE customr service. more

I always get a paper statement from credit first every month I payed by Phone, mail or the internet. I had a balance of a little over 200 dollars on my credit first firestone credit card. I went online to register my card and pay my bill. The following month I was not able to access the site due to the fact that it was down. I called and paid the bill over the phone $60.00, close to the end of that same month I decided to payoff the account. I went online and submitted the full balance on the card. A four months went by and I was going through my hotmail e-mail account which i rarely ever use and noticed two statements for late payment from credit first. I promply went back online and submitted the payment for the full balance like i did a four months before. This company is so bent on cutting their cost they even designed their website so that when you pay online. you can be switched to electronic billing without you even realizing it. Of course they would preffer this method since it would save them thousands in preparing the paper statements. This was a very bad situation for me, Because I happen to be paying off the bill I was not expecting any more billing from this company so when non came I had no clue that their shotty website did not process the payment and worst I was switched to e-billing so I never was alerted to the situation till i just happen to stumble across the e-mails. After speaking with many individuals in customer services and management All I got was we cannot help you. If our website is faulty and did not register the payment. it's still your fault for not getting the payment to us on time..... I now sport a bad mark on my otherwise excellent credit because of this. My response is Firestone has just lost a good customer because of this shotty comapany. more

Awful customer service - horrible website - cold and uncaring staff. \r \r I thought my wife paid our bill in full after she entered an online payment for our Firestone credit card account. I never received another bill in the mail, and I thought nothing of it. Turns out, we indeed did have a balance left over and after three months, I was charged $75. They refused to take it off because they said we opted for paper-less statements, which we did NOT do - we never go that route. They insisted we did, but also mentioned that their website can be ""confusing"" and other customers had made the same mistake. They actually admitted this to us yet refused to take off more than one of my charges. \r \r Their customer service was horrible and their managers were cold and uncaring, even though the confusion is obviously on their end. We kept calling, but they ignored us.\r \r Never ever again will I use this company. I cut up my Firestone credit card. They lost a good customer. Pros: I have nothing good to say about them. Cons: Horrible customer service, confusing website. more

I have a credit account with a major car repair company that goes through CFNA. Out of the blue, I received a letter from them, stating they were lowering my credit limit by $100. In the letter, they referred to a specific credit report as part of the reason why the limit was changed. I received the same credit report and reviewed it. I found nothing wrong whatsoever. So, today I called, and no one could tell me a reason why it was changed. The second person on the phone reviewed the credit report and stated that she saw nothing bad on it either. Then she informed me that they have their own method of calculating things that is much different than anyone else's method. I am not concerned about the change in the credit limit, merely in the potential issues with refinancing my home soon. You would think that a supervisor would be able to know why this was done. The two people I spoke with were very nice, but seemed to have no knowledge nor access to help someone beyond offering a balance and taking a payment. Maybe if and when someone can give me an answer and a resolution, everything will be fine and I can raise this review, but we will see. Pros: The people are nice. Cons: No one could give me a reasonable answer for their actions. more