Brainerd Trophy Shop

I went in to buy a name tag engraved with my church logo. The lady took the order. I gave her a disc with the logo in several graphics formats. She blew one of them up way too big, printed it, and gave me my disc back. She then told me that my name tag would be ready Monday morning. At 11:00am on Monday I went in and was told it would be ready after 12:00. At 1:30 I returned and was told they couldn't finish it because my logo was too fuzzy. Apparently she was trying to scan her print out and use that instead of the high quality digital images I gave her. Of course it was fuzzy, she had taken a 3 inch wide logo and scaled it up to 11 inches wide! She kept saying ""Can't you just tell me where to copy it off your web site?"" I simply told her that I was taking my business elsewhere as her operation seemed very unprofessional. She then said ""I think you should! Your pastoral skills are horrible"" I should have checked for online reviews first! more

This was the craziest experience I have ever had with a company! I was going to order plaques from them. Since I had an idea of what I wanted them to look like, I gave the associates a layout. I told them that it didn't have to look exactly like the layout, but I wanted the plaques to be similar. They proceeded to tell me that the engraving machine just ""picks out"" what the plaque looks like - that they ""push a button"" and out pops a beautiful plaque. I work with design every day and have never heard anything like this. Because I questioned it and was trying to understand what they were telling me, they thought I was being difficult and treated me - and my colleague - badly. Would not recommend them to anyone who has any design knowledge or any idea of what they want! Pros: Friendlly - until you start asking questions! Cons: Not helpful at all more