Bob's Intowne Spas

Bob's Intowne Spas is by far the best place to buy/service your spa. The lady that answers the phone, I think it's the same one in the service department, is always very polite and is very knowledgeable. Not really sure what the other reviews are talking about with her being rude. Maybe she just gave them a response that they didnt want to hear. I will keep buying me chemicals and having my spa serviced by Bobs. When I need a new one I will definitely go back to Bobs!!! more

I have never had a bad experience when calling into Bobs Intowne Spas. They have been wonderful whether I had chemical questions or if I needed service. The girl in service definitely knows what she is doing. She is very helpful and polite. Keep up the good work!!!!! more

I could not be more pleased with your service. from point of sale to set-up, you have treated us the way a customer should be treated. I certainly will recommend anyone with an interest in a spa in your direction. more

A+ to the girl in service. She always does such a wonderful job and it always polite. Bob's Intowne Spas is very luck to have someone like her. If she ever needs another job, she can come to my company!!! more

I love going here for everything for my spa. Alicia is always so helpful. She tries to help me out before sending a service technician out. They are so wonderful, plus they have free popcorn :) more

This is by far the best place to go for service and sales and anything else you can think of for your spa. They are always so helpful whenever I stop in or call. I would highly recommend Bob's Intowne Spas!! more

VERY poor customer service?I will never go back. I went to Bob Spas in York to buy chemicals and ask a question about a problem we were having with our hot tub. There was no one in the store but me. The sales associate was more worried about the football game on the big screen TV in the showroom than helping me. I felt like I was being rushed through the sale and conversation so the ?fan? could watch his Steeler?s game. When I returned home and we tried to call the store to complain about the poor service, no one would answer the phone. Guess to busy in front of the TV?.. more

Everyone at Bob's Intowne Spas was always helpful whether I came into the store or called to ask a question. You don't find that kind of service much anymore, so I just wanted to let you all know that it's very much appreciated! more

This is the best place for spa sales and service. Out of the 10 years I have owned the spa I have never once had a problem getting ahold of the service department. I'm not sure what that other review was talking about. more

This is by far the best place to buy a spa. When we purchased the spa the sales staff were terrific. Now our spa is out of warranty and the service is above and beyond what we could ever ask for. There is no doubt about it, that when we need another spa we will definitely be going back to Bobs Intowne Spas. more

We had an ok experience with this company until our hot tub was out of warranty. It started leaking and they told me that it costs $300 to lift the tub and $300 to lower it to fix the problem. They also said that it will cost me $500 to remove the hot tub. They never mentioned that they had a tub trade-in program and that my top of the line hot tub ($8K new) still has a lot of value in it. I found out that I can trade it in from other companies that I started calling thinking of buying a replacement. Finally, I called Crystal Pools and they offered to take a look to give me a second opinion. They fixed the leak for $160.00 and never had to lift it. In fact, they told me that lifting is almost never required. more

This place is great until you actually buy from them. The sales woman was very helpful and informative prior to our purchase. Less than a month after our purchase we had issues with the pillows on the spa warping and fading. Alicia in the service department was less than helpful. No one in service ever answers the phone and it take a few days for a return phone call after leaving messages. We had to go to the store with the pillows to speak with someone. We were told the pillows were not under warranty (this was less than a month after the spa was delivered) and we would have to purchase new ones at $36.00 each if we wanted them replaced. We ended up calling Hot Springs Spas / Watkins mfg who sent us new pillows in 3 days at no charge. The invoice with the pillows showed at wholesale cost of $12.00 each for the pillows (thanks Bob). A few months later the remote control panel stopped functioning. After leaving numerous messages we spoke with Alicia in service and had the panel replaced under warranty. A month later the panel went out again. This time when trying to contact the service dept. we left numerous messages without return a return phone call and ended up calling Hot Springs directly. They in turn got in touch with Bob's and had them call us. Now it is February and the panel has failed again. We have a call into Bob's again (message left for Alicia in service), but we expect it will end up like last time, having to call directly to Hot Springs to finally get a reply from Bob's. Avoid this place unless you have somewhere else that will service you spa. more