Blue Flame Heating & Air

great job. very efficient. happy with the service more

Blue Flame does a great job in providing annual furnace maintenance. The technicians were professional and knowledgeable and answered my questions thoroughly. more

I came to Blue Flame after a bad experience with a competitor who I had schedule an appointment with and taken time off to be home for, when they canceled with no advanced notice and acted like it wasn't a big deal and I should reschedule. It is a big deal. So I got on the phone with Blue Flame and spoke to Kim who was very empathetic and it was clear they don't pull that kind of crap on their customers. She turned my annoyance with the other company into a laugh and managed my appointment very professionally. I was thrilled when my technician Theresa arrived to service my furnace. It's great to see women in such a role and she was the other technician in years of getting this service who invited me to watch her work on the furnace so I could see what was being done. She explained every thing she was doing and it was clear she takes great pride in her work, but also the company she works for as she had nothing but praise for her colleagues, that's unfortunately a rare thing these days as many companies do not do right by their people. Usually most companies want to squeeze as much work out of people and make the fast buck, but it sounds like Blue Flame treats their staff like human beings, which is smart because happy employees perform better than unhappy ones....maybe that's why customer service levels are so low at most companies these days. Other companies should follow the example Blue Flame is setting. more

Richard was awesome as he was extremely thorough and informative more

Al came to check my furnace when it went out thanksgiving day. He was very nice and gave me my options. The furnace was very old so I decided to replace it. Next, Michail came to show me my options, No hard pressure, just very nice. I chose to just replace only the furnace. Next came the teches. to replace it. Very good and fast. Had problem with my kitchen light when they were done. The electricians came almost before the techs left. The problem was my switch blew. They replaced it, fixed one of the lights that I had trouble with and put led lights in them that I had but have a lot of trouble doing. Fantastic!!!!!!!!!!!!!!! ,all of them. They were in and out very fast. They are all friendly and very helpful. more

Great work by Blue Flame team. Will definitely recommend more

Darrin was stellar in his work. Gave me the overview what he uncovered and how much it would cost with a little nugget that we had a kill switch for one of the lights. Plus, replaced all the parts with a quick trip to the store, installed, and took the trash away.. Done and done quickly! :D more

Ben the tech. was by far the most knowledgeable and informative of any we've encountered in 30 years. the coordinator was also very proficient advising us twice of Ben's schedule and ETA. more

Brian was able to give us a reasonable rate for new furnace, so was appreciated. The installation team did a great job, explaining all questions asked! Furnace is running quietly compared to the old one. I've already referred this company to friends, just hope their area is serviced by this company. Thanks again! more

Hey guys thanks for your patience! After waiting an hour and a half a solution was reached and Sam and Eric did their thing. I was mostly impressed how two young men conducted themselves. Their parents did a great job raising them and certainly Blue Flame is lucky to have them in the field. Two thumbs up for all the employees at Blue Flame! Madison was great, a little comic relief is always welcomed and Brandon follow up and concerns were appreciated. more

Eric from Blue Flame arrived on time to perform cleaning and annual maintenance check on our gas furnace. The house had been rented for some time, and it was clear that the tenants had not serviced the furnace. Eric did not rush the service, but carefully returned the furnace to clean operating condition. He showed me the parts of the furnace that had excessive wear and that would need replacing in the near future. I have had annual servicing on furnaces for the past 30 years. I can say that this year's servicing was the best. Also a shout out to Erica, conscientiously called me with reminders of the upcoming service. This company's staff knows how to keep the customer happy. Highly recommended! more

Im glad that we had Blue Flame do our work. They are all so nice to work with. Have a problem or question, they are very quick to respond. We had Sam an Josh both excellent workers. more

Tim and Jory installed two new electrical circuits and replaced a cam light fixture at my home in September. Very professional. Very cooperative. A pleasure to deal with. I would ask them to do any future electrical work I need done. Phil Bellevue, WA more

These people are on the ball. No waiting and great communication skills. Highly recommend if you have a gas furnace that is in need of professional service. more

outstanding not much else needs to be said more

Chris the repair person and his assistant were highly professional and skilled----polite and enjoyable. Liz the receptionist is SUPER--knowledgeable and helpful more

Blue Flame has been great to work with. We bought heatpump and furnance. They do what they say when they say it. Fernando was professional, on time, and clearly explained things. more

everything is fine more

Al was a great service guy! Educated us, honest evaluation of our system. Maintenance Club has improved. Thanks! more

Highly satisfied. Madison was knowledgeable, efficient and very polite. Highly recommend. Ron more