Black Diamond Plumbing & Mechanical, Inc.

2.8
26 reviews
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id: 30626853
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748 Tek Dr
Crystal Lake, IL 60014

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(815) 893-9944
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Black Diamond Plumbing & Mechanical, Inc. - Crystal Lake, IL
Reviews
( 11 )
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( 14 )

Best

Black Diamond came out to my home to perform a Duct Cleaning. It was one of the BEST experiences I have had with a contractor! Pros: null Cons: null

Worst

Horrible overpriced and their plumber did not have a clue about plumbing.

Editorial review from Citysearch 8/8/2013

Total RIPOFF! I had a plumber come out because of water heater that needed to have some leaks fixed after we made it a DIY project. The quote started at $160 but then after replacing five copper pieces, the total came out to $245. I was told that there is a huge markup on those ""custom"" copper fittings. Really? A 5000% markup?\r \r Then we needed the main shut off valve replaced and were quoted $400. I was assured the the plumber that I wouldn't find a better quote. Right. I told him that I wanted to shop around and really glad I did. I contacted a local, licensed plumber in the area and not only did he quote me $160 but only charged me $120 because that is how much the time, labor and parts cost! Holy honestly! The jobs were well done by both but Black Diamond is outrageouly priced! more
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Horrible Ripoff 12/26/2012

Horrible overpriced and their plumber did not have a clue about plumbing. more
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Great Service, Great Care 5/21/2012

Black Diamond came out to my home to perform a Duct Cleaning. It was one of the BEST experiences I have had with a contractor! Pros: null Cons: null more
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Stay away - use anyone else 5/11/2012

These people are dishonest and will cheat you. Do not do business with them under any circumstances. I hope that this review saves someone else from being cheated by these bad people. more
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Absolutely DO NOT USE 5/11/2012

The positive reviews here must be fakes written by the company. Please check other review sites as well prior to using this company for any work. They are dishonest and will cheat you, and do poor quality work and are rude. Deal with them at your own risk or do not use them. Pros: null Cons: null more
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WARNING DO NOT USE 11/26/2011

THEIR SERVICEMEN NEED TRAINING IS MANNERS. ONE OF THEIR MEN WHO DID ELECTRIC WORK SHOULD BE FIRED Pros: null Cons: null more
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Breathing Clean 10/27/2011

Black Diamond has done several jobs at my home. They are always there when I need them. It's hard to find a company you can rely on to get the job done the first time, Black Diamond is that company. Recently I had my ducts cleaned by them and had a Phi Cell unit installed to reduce germs in my home. The technology is fascinating and the tech was very well informative. more
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Loyal Customer 10/27/2011

Black Diamond truly says what they are going to do and does it every time. I have been a satisfied Diamond Club member for over 8 years at my last home and now at my current home and rental property. They always show up the same day I call! We recently installed a generator by Black Diamond and while they were here, they let me know I could have my furnace checked that day to beat the winter rush. Wow! I will continue to refer Black Diamond to all my friends and family! more
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Wish I Would Have..... 10/7/2011

Wish I would have checked the review boards first. \r Wish I would have checked the review boards first. \r Wish I would have checked the review boards first. \r \r It was a very expensive mistake..... more
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will not recommend 9/1/2011

My real estate agent call them to fix one toilet in the house I was renting out. At that time, it was stated that the toilet was continuously running, must be something with the fill valve. Black Diamond came in and replaced with new fill valve.\r \r Cost 255$ more
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will not recommend 9/1/2011

fix the fill valve of toilet more
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Top of the Line Service 3/10/2011

I called Black Diamond to install a ceiling fan in my bedroom. The girl on the phone told me she could have someone there that day! I have never heard of that before. When Ricky came to my house, he immediately put on shoe covers and gave me a price on the spot. He also gave me a few different options for my basement lighting and noticed a leak by my water heater. He called the office and had a plumber sent to the house right away to help. Again, the plumber put on shoe covers right away, explained what was wrong with my heater and fixed it on the spot. These guys are top notch professionals who are friendly and helpful. I would use Black Diamond over and over again. It's nice to find a company who really cares about their customers! more
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Brightened my day... 3/9/2011

It's rare that a company says what they are going to do and actually does it. Black Diamond came out to my house the same day I called them. Unheard of as far as I am concerned. They were neat, clean, and very helpful. The electrician knew exactly what to do when I explained the power failures we were having. The repair was finished the same day too! The price was definately worth the quailty service I recieved. I am now a preferred customer and have scheduled a tune up on my air conditioner in the spring. Thank you Black Diamond and Rey! more
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Can't ask for anything more!! 3/9/2011

Our furnace had always been an area of concern since we moved into this house. We had it checked out a couple of times by other companies within the Crystal Lake area. They all just came in and spent no more than 15 minutes down by the furnace and came up and did nothing but try to sell us a new furnace. Never once did they tell us if anythign was wrong or if it would last any longer. High pressure sales and shady characters!!! We tried one last company and that was Black Diamond.....they sent a guy out to our house and his name was Kevin. He not only spent 45 minutes at our furnace cleaning it and checking it out.....he asked if we had any one out before him and we reluctantly said yes.....he said that he could tell someone took the door off the furnace but NO ONE ever touched the inside. I heard his vacuum from upstairs and I know he spent quite a bit of time down there. When he came up he said that he cleaned it. He checked all the saftey items on furnace and made sure it wa more
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Best Service EVER!!!! 3/3/2011

It took me a while to write this thinking it wouldnt matter but I decided to anyways. I cant stop saying enough good things about this company. They truely have gone above and beyond the level of service that I have received from any other company I have ever had to my home before. First of all it was the morning of the blizzard and my heat went out. I tried the company I normally use and the phone just rang. I looked on line and found 2 other ones with the highest reviews and called them and 1 was an answering machine and the other actually answered my call but told me that there is no way he can get out because his only truck is stuck in a snow bank and he had to walk home. Then I called Black Diamond. The person answering the phone was Scott and he told me with out question he would have one of his guys get over to my house just as soon as possible. And what do you know? They DID! Oscar came out to my house, found the problem with my furnace - he told me the part was still more
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HVAC RIP-OFFS 1/13/2011

I called this company back in the beginning of June to come and fix my air conditioner-The guy who came said I need a whole new unit. I told them I would call back the next day. I called another hvac company to give me a second opinion. They said it was a quick fix and charged me 235.00. I obviously went with the second company and my unit worked for the whole summer. Black Diamond tried to make me buy a new unit! Do they do this to everyone? Do they not know how to fix these things? I was almost robbed from black diamond and as I cant speak for the plumbing and the electric, Do Not call them to get your heating or air fixed because they are crooks! more
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Customer Service 11/17/2010

I called Black Diamond to have someone come out to figure out what this knocking sound was after the toilet flushed & the faucets were turned off. It had been happening for awhile and it seemed like it was getting worse. I did some research on-line and I was afraid it was something called "water hammer" which can cause damage to your pipes. more
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The Best 7/9/2010

I had furnace, AC and water heater replaced. The team was efficient, extremely polite and beter than competition (based on 3 quotes). I could not be more pleased with the experience. more
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Overcharged, mislead, rude owners 2/15/2010

We were completely mislead and charged a total of $395 for an ignitor on a standard water heater nothing special. Not on call hours either. Do you know a new water heater is $450? I could have gotten a new warranty. I called just to ask about their pricing (after the fact), I was told I'd get a call back. I called Monday, Tuesday and WEdnesday morning and was told that they woudl email DAve (one of the owners) again. He never called back. All I wanted to do was ask a question about pricing, never gave them the address or that there was a previous service call. Why does the owner need to call me back when I just have a simple question about pricing? Rude horrible, will never use again! more
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Black Diamond Plumbing is un-reliable 12/5/2009

We had work done from Black Diamond, and it was fixed for less than 24 hours. Unfortunately the tech didn't tell me about the 24 hour guarantee and we were leaving on vacation for a week. Upon returning I called and they refused to come out and fix the problem without charging me. The manager was extremely dis-interested in handling this problem, and whats worse is we have used these guys before. Look for another plumbing contractor. more
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Owner Message

  • Voted best of the Fox. For all your plumbing, electrical & HVAC needs. Phones are answered 24 hours a day, 365 day a year by a Black Diamond employee. We offer flat rate pricing (no surprises!). We service residential, commercial & industrial.

    Services include: sewer repair, water heaters, sump pumps, ejector pumps, hydro jetting, rodding, faucets, toilets, tubs, sinks, whirlpools, disposals, lighting, panel upgrades, generators, data wiring, code corrections, computer circuits, spa & hot tub installations, switch & receptacle installations, ceiling fans, furnace repair and installation, A/C repair & more.

    Estimates are always free! Call Today.

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