Bilzi Mac Intosh Consulting

I work in the medical device industry as a project manager and I am constantly using my cell phone for work. I was updating the new IOS7 on my iphone when the computer crashed, and at the same time hard erased everything on my cell phone. Lets just say I was freaking out....a lot. I had used Bilzi MacIntosh Consulting in the past and was very pleased with the service so they were the first people I thought of. I arrived to Bilzi's 10mins before closing and they stayed an hour past normal store hours to help me. They restored everything on my phone, and computer, and in my opinion they under charged me by a lot. They are SUPER HONEST, SUPER KIND, SUPER INEXPENSIVE, and SUPER HELPFUL!!! \r \r Thank you Team Bilzi your staff is really awesome. \r \r \r Martin \r \r Wilmington NC more

On Wednesday 8/14 I called Bilzi Mac Services. A very nice lady named Sue answered and asked me question to better understand my reason for calling.Sue, after about 5 minutes of conversation set up a house visit by her husband and partner Steve for the next day at 9:30 am.\r Steve called the next morning and told me he was running about 15 minutes behind.\r !5 minutes latter he was knocking on my door.\r It took Steve about an hour to analyze and fix my problem.\r His bill was lower than expected.\r Two hours after he left he called and asked if everything was still working properly.\r I would use Bilzi Mac Services again and I am sure I will have that opportunity.\r I will also feel comfortable about recommending them to my freinds.\r \r R. Meiser\r Wilmington NC\r more

The owners, Sue and Steve, are nice people and Steve knows Apple computers very well. But although they fixed my MacBook, I cannot recommend them. First, my call regarding a status update was not returned after the computer had been in their shop for nearly two weeks. But here's the issue: the machine was returned to me with lots of scratches on the case that were not there when I brought it to them. I started to leave but decided to speak my mind. They said that the scratches were already there and that it could not have been their doing. But I know the condition of my gear, and those scratches were not there when I first visited their shop. Steve latched onto the fact that I use an exterior skin on the machine, saying that they are notorious for damaging more than they protect. Sue claimed the computer looked ""dirty"" when she first saw it, contradicting her statement three weeks prior, when she had commented on its excellent condition for a 2.5 year old laptop. Steve told me which products they use for cleaning and then offered to buff the exterior, but I declined, due both to my souring mood and even more time without my computer. No other attempts at achieving customer satisfaction were attempted. I was offered an apology, but it was insincere at best. If you're in a bind and need your Apple product fixed locally, you don't have many other choices here in Wilmington. But make sure you take exact note of your device's exterior condition at drop-off and compare that to how it looks when you pick it up. Though I'm glad I spent $150 rather than having to buy a new computer, the whole transaction left a sour taste in my mouth. I will not return and I cannot recommend their services. more