Biggs Harley-Davidson

I have ridden all over the country/world and have been to over 100 shops in the US and Europe. This is the worst shop I have been to based on quality of work, service and attitude. more

Every time I bring my bike there the service writers and parts people are helpful and spot on in their explanations and assessments. When I have a minor emergency they always fit me in. All work has been perfect and timely. The bike is ready and gleaming just when they say it will be ready. I bought my bike there after researching prices at three dealers and I got the best package there at Biggs. Of course I am concerned about their move to other digs in San Marcos, but based on past performance I am sure that it will be as smooth as possible for the customers. Pros: The service writers and mechanics are great Cons: Wish they had not downsized the clothing department more

This place is going out of business. They do not take care of their customers. If you do get your bike serviced there, there's a good chance you'll be taking your bike to a real shop soon thereafter. Save your money and find another dealer. if you must buy a Hardley, go to El Cajon. They fixed everything that the inexperienced Biggs mechanics messed-up and that the Biggs management would not make right. Hence - you treat your customers poorly and you go out of business. The sooner, the better. Pros: big parking lot Cons: poor service, inexperienced mechanics, dishonest management more

The latest of many Biggs irritations: July, 2008: Took it to an indepedent for service due to total lack of faith in Biggs. They discovered a head gasket leak. Called Biggs to get it fixed under warranty. They refused. Cost me $700 out-of-pocket to fix a head gasket installed by Biggs just 7,000 miles earlier with the 11" kit. They finally had a chance with five days to fix it and get me on the road. Independent shop did it in three days. Biggs choice to replace the battery to fix a siezure problem last July (not replace the bearings) ended with a blown engine before I could complete my trip. August 2008: 500 miles from home it lost all oil pressure and the bearings went. Another $1,000 to get it home. Monday after I got home, I got a letter from Harley with a recall for the 110" engine. Notably head gaskets were at the top of the list of problems. Biggs had to know this, yet they still refused to take care of me. I can't warn you enough about this dealer. They are going out of business (one store closed in Oceanside) and they will not back their work or their bikes. They are dishonest. Pros: Lots of parking space Cons: Absolutely NO customer service ethic more

I took my 2006 FXDBI Harley Davidson to the dealer for warranty repair work and a new rear tire. I left the bike there and didn't hear back from the dealership and called them back about 4 days later. The guy told me that he would have it the warranty part overnight shipped and I believed him. I called about 3 days later and was told the part was on back order and it would take 60 days to get the part. I demanded that they give me a rental during that period and they came up with the part 2 days later. In addition, Bigg?s was supposed to do a safety recall and never came up with the part. They did the work (except the safety recall) and when I got the bike back, I drove it around for about 2 days and started having scary problems. First my bike shut down on the highway while I was going 65mph on 2 occasions. It turned out the mechanic didn't tighten my (+) battery cable and that?s why it shut down. A few days later I was riding my bike and my transmission shifter came loose and I had to find the nearest exit so I could shift by hand to second gear and limp my bike all the way home. I called the dealer and complained about the life threatening situations I had to deal with and the GM told me he had surgery a few days ago and was incapable to deal with my problem and would call me back. He never did and I attempted to contact and resolve the issue on several occasions, but never got anywhere. I filed a complaint with the BetterB and Bigg?s response was that they resolved the issue with me and were going to offer me a free oil change. I told BetterB that I was unhappy with the proposed resolution and that the dealer misrepresented the truth regarding the response. Later I got a response that the BetterB could not resolve the issue. I looked on the BetterB web sit and quote saw the following about Biggs: ?"BetterB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied." Pros: I live Harley Davidson bikes, very well built machines Cons: Bad service! Everyone at the dealer is your brother or sister until there is a problem more