Big O's Automotive

This place is amazing!!! They are always nice!!! They have a nice clean waiting area and restrooms. The are always there to explain to me what went wrong and what I can do to prevent it. They are very honest and have saved me a lot of money. Go see for yourself you wont be disappointed. more

I FIRST STARTED COMING TO BIG O'S AUTOMOTIVE IN 1994 TO HAVE MY VEHICLES SERVICED AND THE OWNER TOM JOLLEY WAS A VERY NICE AND HELPFUL PERSON. I REFERRED ALL OF MY FRIENDS AND FAMILY TO THEM AND I CANNOT EVER REMEMBER ONCE HAVING A BAD EXPERIENCE WITH ANYONE THAT WORKED THERE FROM JEFF THE MANAGER ON THE FRONT COUNTER TO RICK AND GLENN OUT IN THE SHOP. THE WERE ALWAYS VERY WARM AND FRIENDLY AND ALWAYS ANSWERED ALL OF MY QUESTIONS PROMPTLY. SINCE MOVING OUT OF ALASKA AND DOWN TO WASHINGTON I STILL HAVE NOT FOUND A REPAIR SHOP THAT EXCEL'S THE WAY THAT THEY DO. AFTER MY FIRST FEW DEALINGS WITH THEM I LIKED THE COMPANY SO MUCH AND THEY WERE SO WARM AND FAMILY ORIENTED THAT I ENDED UP GETTING A JOB WITH THEM AND MUST SAY I CANT EVEN REMEMBER AN UNHAPPY CUSTOMER LEAVING THEIR ESTABLISHMENT IN MY 3 1/2 YEARS THERE. I WISH ALL REPAIR SHOPS AND PEOPLE WERE LIKE THEM SINCERLY, BRIAN STERRETT PROS: ANY AND ALL THINGS ABOUT THEM CONS: NONE more

These days it's hard to find a mechanic or garage that you can trust. Big O's is the only place I take my car if I can help it. So far we have been in 4 times for service and in each instance I have been really pleased with the outcome. On two occasions they didn't charge me a labor cost on a small part that had to be installed. Plus they always make time for customers to come in with big problems. I can usually bring my car in the next day after I call. I think of the shop as being pretty honest in a field that has a problem with their image. more