Best Buy

Called to get a quote for repair work from their geek squad, was told the only way to fix a laptop with a bad on-board video card is to buy a new one. I am ordering a new motherboard online for $148.95 and fixing it myself. Way to cost yourselves a customer for life. Now if only MyCitysearch would let you vote negative stars. more

This review is for their computer repair services. First I would like to just say that it is way overpriced. I took my laptop in because the cord jack repaired and the cost was close to half of what I paid for the computer new just months earlier. I then got a lecture about how i should have purchased the computer with them and should have gotten their service warranty. I wasnt looking for a guilt trip, I just needed help. I ended up just dealing with the price and let them fix it. The computer runs fine now, but I think it was overpriced. more

i just spent just over 45 minutes in this tacoma, wa store. in those 45 minutes i was trying to purchase the samsung 42"" tv for $649.00, four sales associates walked by me and said nothing...i went to the checkout counter over in tv section and told the sales associate standing there i would like to purchase a tv but he was helping someone else and said he would help me in a ""minute""; in the meantime he asked two other people if they could help me and they declined. i continued standing in the tv section, out in the open, i wasn't trying to hide, i was directly behind where the ""minute man"" was standing, he proceeded to help five other customers before finally acknowledging me and coming to help me. after these 45 minutes i finally found out they didn't even have the damn tv in stock!!! is it because i am a woman and we are not typically big tv consumers, so they just neglect to help us? in the last 6months i have purchased two laptops, nintendo ds, and gps system from them. i used to be an avid best buy supporter until now! i will be sure to spread the word on your crap service!\r Cons: no help from associates, lack of product in stock more

I placed an order on line to pick up at the store. I get an email telling me to pick up the item at the Tacaoma WA location. I drive over an hour to get there to find out they had part of the order the part that was 23.00 a lap top case that I could have gotten closer, but it was part of a lap top bundle. They have charged my credit card but I have no product. After talking with the manager and getting no where I told them to cancel the order. Guess what since it was placed on best buy. com they are a sepearte company! I can't get through by phone and I still have the charge haning out there on my credit card! What a rip off. They tell me to go to Olympia where they show 7 in stock, another two hour drive! I will never do business with this company again!! In todays economy they are going to end up out of business with business pratices like that! Pros: NONE WHAT SO EVER Cons: THEY WILL SCREW YOU more

I have tried to reach them by phone NUMEROUS times to inquire about availability of a particular product. I have NEVER had anyone answer the phone. Once you press "3" to speak to a sales associate (or "0" for that matter), the phone will ring and ring and ring...and ring. No one answers! It's incredible. One one occasion, I decided to try pressing the option for the Geek Squak, and surprisingly someone DID answer the phone! Once he told me he needed to transfer me to Media for the software I was looking for, voila! Same old store...the phone just rang...and rang...and rang. more

Its a nice store. I felt people were working hard to smile and welcome me in. But as soon as I went looking for my CD I felt everyone was watching me. I felt as if everywhere I went there was someone staring at me instead of coming to help. As soon as I got in line I was ready to just leave. I have never felt so direspected in my life. I waited in line jus like everyone else and as soon as I got to the front of the line a guy asked me to step aside and to go check out at customer service. I wasnt in a hurry and i just waited in line and they make we get out of line and get checked out at customer service when i am already first in line? The line was moving pretty fast and I dont see why they didnt ask the last person in line to do that. And not to mention how I over heard an employee on his head set asking to watch some black guy in media?!.. and than he got back on and said he is not stereo typin? I believe I will never shop at BEST Buy Tacoma again! more

I would completely avoid this store for their willingness to screw the customer and treat you like an idiot. I purchased a laptop from the Puyallup store, but when it broke I took it to this store as it was closer to home. Big mistake. They put a bad motherboard in it, and then proceeded to play pass the buck and put me off instead of honoring their warranty and fixing it. They even lied to me, saying that they would send it back to their offsite repair (of course the ones who were screwing up), while it sat on a shelf. I would go ANYWHERE else before I let these people take my money to sell me a crappy product and then outright lie to me. Pros: Cheap Prices Cons: Horrible service, crappy products more

This Best Buy store really impressed me, honored a price match from Circuit City that Circuit City itself would not honor. Circuit City Stated it was a misprint. When I went to Best Buy their customer service was top notch and honored the price match. Great service. more