Best Buy

Be conversational: Write as if relaying your experience to a good friend. Be thorough: Mention your favorite products or services offered by this business, such as menu items, home delivery or spa treatments. Be local: Identify the neighborhood where the business is located and mention nearby attractions when relevant.I purchased a camera at Best Buy a year ago. I was told by the sales person that if I buy the Geek Squad warranty I would be covered for any reason for four years. He also stated that all of the repairs are done in house. I fell for both lies. My camera's auto focus stopped working. I took it to the Santa Rosa, CA store where I purchased it. I was told they ship them out and I would have it back in 4-6 weeks! Since then, they have sent my camera off, received it back, discovered that no one had looked at it and sent it away again. It will be a month on Tuesday and STILL no one has repaired it. The technician got it yesterday 04-15-11. I dropped it off 03-19-11. The Geek squad agent I spoke with last week told me that I should buy a new camera! Isn't that why I bought the warranty? I spoke with a manager who also told me to buy another camera and if I wanted he ""Might"" be able to credit me back for my old camera, without the restocking fee. What a guy. Never buy from Best Buy unless you have done your research. Don't get the warranty. Never go through Geek Squad. I will be telling everyone I meet. I have the email the girl sent about the mix up. I will be happy to post that also. more

We bought a computer and an extended three-year warranty from Best Buy about 18 months ago, and the hard drive seems to be dying. On Saturday, we called their computer tech department, the Geek Squad, at the Santa Rosa store at least four times, but they never answered the telephone. So we took the computer itself up to the store. Cons: abusive customer service, unhelpful management more

This store is great for almost any digital need. They usually have some good deals running in the newspaper and have great pricfes anyway. The video game is large. I recommend. more