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Businiess name:
Best Buy
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Review by:
citysearch c.
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Review content:
Be conversational: Write as if relaying your experience to a good friend.
Be thorough: Mention your favorite products or services offered by this business, such as menu items, home delivery or spa treatments.
Be local: Identify the neighborhood where the business is located and mention nearby attractions when relevant.I purchased a camera at Best Buy a year ago. I was told by the sales person that if I buy the Geek Squad warranty I would be covered for any reason for four years. He also stated that all of the repairs are done in house. I fell for both lies.
My camera's auto focus stopped working. I took it to the Santa Rosa, CA store where I purchased it. I was told they ship them out and I would have it back in 4-6 weeks! Since then, they have sent my camera off, received it back, discovered that no one had looked at it and sent it away again. It will be a month on Tuesday and STILL no one has repaired it. The technician got it yesterday 04-15-11. I dropped it off 03-19-11.
The Geek squad agent I spoke with last week told me that I should buy a new camera! Isn't that why I bought the warranty? I spoke with a manager who also told me to buy another camera and if I wanted he ""Might"" be able to credit me back for my old camera, without the restocking fee. What a guy.
Never buy from Best Buy unless you have done your research. Don't get the warranty. Never go through Geek Squad.
I will be telling everyone I meet. I have the email the girl sent about the mix up. I will be happy to post that also.
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