Best Buy

Do NOT purchase anything at this store if you think there is even the slightest chance you will need to return it. The management at this store simply does NOT staff the Customer Service counter with adequate staff. I purchased a VGA monitor extension cord which I didn't need. It took me more than 30-minutes to finally get to the ONLY Customer Service representative - and, there was only three people in front of me. While in line, I talked to other customers who confirmed that this is ALWAYS the way this store staffs their return counter - it's like you are being punished for wanting to return something. To ""magcot"" who said in his review that he had a good experience, I can only say - good luck if you need service or need to return your new GPS. If you do, I look forward to seeing an updated review from you. more

I stopped at this Best Buy to get a new GPS after mine stopped working on a weekend trip to Nashville. I was impressed! I'm not sure where the negative reviews come from, but they are simply not true. The staff was friendly, from the guy who greeted me at the door and pointed me to the correct department, to the guy who helped me choose a GPS. He was very knowledgable and very helpful. I am glad I was able to find a place so reliable to help me in my ""emergency"". I would definitely return. more

I buy most of my Blu-rays at Best Buy. Their prices are necessarily the cheapest (at least after release week), but their selection is top notch. Almost always have what I'm looking for. The staff is friendly, too. more

I've read a lot of the reviews for this best buy and i am quite apalled. I've lived her neary 8 years and we shop at THIS best buy religiously. I've never had a problem with extended warranty, and honestly i don't know what a RAIN CHECK is so maybe the associate didn't either. And certain corparate branches tell their associates not to do something unless you ask, so don't expect someone to do something just because it's common sense; they might not be allowed to until you ask. I'm always asking associates for things and I've never gotten an answer that didn't solve the problem. At this location. You should realize that your exasperation colors your outlook, maybe that was the day the babysitter canceled and you had to watch the kids, well now everything has a negative tinge to it. But writing negative reviews on a store that is nothing but outstanding is bad for their business, everyone deserves a second chance. there are multiple associates and managers, so if you don't like who you're talking to; TALK TO SOMEONE ELSE. It really is that simple. Enjoy the free demo games (demo camera's can't be left plugged in all the time, it destroys the battery, so when they're unplugged they die, next time tell an associate to plug them in.) more

I came in this store to buy a new tv for my bedroom and the customer service that I received far exceeded my expectations after reading some reviews online. The young man that helped me pick out my tv was very polite and respectful of the price range that I had in mind. We found a tv that fit my budget and he even convinced me to upgrade my old dvd player to Bluray. Great experience, I will definitely be back for some gifts in a few months. more

After reading all of the negative reviews on here, I was very hesitant to shop at this Best Buy location. I live in Brentwood, so it is only a 10 minute drive from my house, but I generally shop online instead of coming into stores. Unfortunately, the speakers that I wanted to buy for my new home were not carried at any other local store and I really wanted to listen to them before purchasing, so I thought I would give this store a chance. I called and talked to Micah (?) on the phone, and he was very polite and put me on hold for until he found someone in speakers to help me out. He transferred me to Justin in the Magnolia area, who was extremely helpful over the phone and setup a time for me to come instore for a demo of the speakers I wanted to buy. Needless to say, I was pretty surprised by my experience so far, so I decided to go ahead and drive over on my day off. Justin was there to meet with me and he even played some music that I requested to make the sound more familiar. I ended up buying the speakers and talking to the manager on my way out the door to let him know how impressed I was with the service I received. If you haven't been to this store in awhile, give it a chance! more

I bought a very expensive camera a few years ago from a different best buy, after almost 4 years of ownership, the ccd panel on it went back, I had given up on it and bought a new one because the repairs were too expensive. 3 days after purchasing the new camera from a different store I got a letter on the mail from best buy telling me that my warranty of the damaged camera was due to expire in 3 months and that I could renew it. I took it into the best buy store in cool springs and they pretty much told me that I was making them lose money by sending the camera for repair so close to the expiration of the extended service plan, either way they said it would be 2-3 wks before I got it back. About 2 months later, and after calling them every other day, i finally got an answer about my camera, i was told that I would get a replacement for equal value or a better camera. After ""talking"" (pretty much begging the manager to accept the replacement policy) we agree to let me pick a comparable camera. After almost 4 yrs of owning a $1000 sony digital camera, a comparable model was a point and shoot that was worth $139. I kept arguing with the RUDEST store manager ever who told me ""I'm doing you a favor by replacing your camera"" I guess when you purchase an extended service plan from them, it means that they have the right to harass you and belittle you as much as possible. I have purchased things from other best buy store and people have been great and NEVER did I have to argue about an extended service plan before. The store manager seems to think too highly of himself at this store. Do yourself a favor and stay away from this store. Pros: financing deals Cons: EVERYTHING ELSE more

i like walking into a store where im not pressured to buy anything. the sales people are not paid on commission so i just get an honest answer from the associates. i love rock band... and now i want to learn how to play real guitar... and guess what they just added a musical instrument department and they teach lessons. Pros: musical instruments, high-end electronics, price match Cons: you get greeted a lot which can be annoying more

My Rating: Less Than Zero. Pros: They did seem to have a good selection Cons: The problem is seeing if the selection actually works or is in stock. more

I work less than a mile from here so it is very convienent to go here. I will drive 10 miles out of my way to avoid this place. Although the prices are reasonable, the staff is RUDE. I have given them several chances but each time I go back I am always dissapointed in their service. They really need to train their staff on common customer service. Choose to spend your money someplace else. Pros: Location Cons: The Staff...ESPECIALLY the cashiers... more

I have had several bad experiences at the Best Buy in Cool Springs. The customer service is absolutely horrendous. Every single person I've ever dealt with there is RUDE, and worse yet - they are not knowledgeable of their products. Pros: none Cons: Unfair return policy, not knowledgeable of product, rude customer service, inept management more

On December 29th 2005, I returned my laptop computer to the Best Buy Store in Cool Springs Tn. to be repaired. I was told that my laptop would be sent to the Atlanta Regional Center for repair and would be returned to me within (2) week!!!! It has been exactly (1) month and (5) days and still no sign of my laptop. I have had numerous conversations with the store manager ""What a looser"" and he has no clue as to why I still do not have my computer. To my great disatisfaction, no one at Best Buy or the Atlanta Regional Center can tell me why I have not received my laptop much less where it is located. I have spent over $3,000.00 dollars purchasing the laptop and SPS Service program . I Strong Encourage that you not buy anything from this store. Signed! Sleepless in Brentwood Tn. more

Day after Thanksgiving deals in the paper were not honored even when doing exactly what store employees said to do. ""Management"" was rude and after several attempts to get them to honor their advertising I was told ""We don't want you in the store"". Not a good attitude for retail management!! Pros: Inexpensive Cons: CUST SERVICE, Management more