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Businiess name:
Best Buy
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Review by:
citysearch c.
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Review content:
I bought a very expensive camera a few years ago from a different best buy, after almost 4 years of ownership, the ccd panel on it went back, I had given up on it and bought a new one because the repairs were too expensive. 3 days after purchasing the new camera from a different store I got a letter on the mail from best buy telling me that my warranty of the damaged camera was due to expire in 3 months and that I could renew it. I took it into the best buy store in cool springs and they pretty much told me that I was making them lose money by sending the camera for repair so close to the expiration of the extended service plan, either way they said it would be 2-3 wks before I got it back. About 2 months later, and after calling them every other day, i finally got an answer about my camera, i was told that I would get a replacement for equal value or a better camera. After ""talking"" (pretty much begging the manager to accept the replacement policy) we agree to let me pick a comparable camera. After almost 4 yrs of owning a $1000 sony digital camera, a comparable model was a point and shoot that was worth $139. I kept arguing with the RUDEST store manager ever who told me ""I'm doing you a favor by replacing your camera"" I guess when you purchase an extended service plan from them, it means that they have the right to harass you and belittle you as much as possible. I have purchased things from other best buy store and people have been great and NEVER did I have to argue about an extended service plan before. The store manager seems to think too highly of himself at this store. Do yourself a favor and stay away from this store.
Pros: financing deals
Cons: EVERYTHING ELSE
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