Best Buy

The assistance offered to me here was amazing. I never thought that I can find such a great store that offers the service a customer deserves. more

I have students that work at different Best Buys and they say it's the biggest joke. When Best Buy first got into the music biz, it's very obvious they tried to view lessons as mass production and decided that it was unnecessary and too expensive to have a separate sales staff and competent teaching staff. Solution: make sure to always hire people who CLAIM to play an instrument and when a customer comes in wanting a lesson, that salesman will now be your teacher even if they have only been playing a few months. They have been the laughing stock ever since but now they think the best way to fix their bad reputation is to team up with a telemarketer scam takelessonsDOTcom who basically does the same thing but just a lot more aggressive and shameless about lying about their imaginary ""staff"" of instructors. Now, if you respond to an ad because you like the bio an pic of the instructor but ""their"" instructor doesn't work at Best Buy, TOO BAD! It's the classic bait-and-switch"" You are not only going to be told, ""Too late, the teacher in the ad is filled up,"" but the ""counselor"" (salesman) will pressure you to sign up right now with one of their ""certified"" teachers at a Best Buy near your address, you will miss your ""opportunity"" to sign up at all so you really don't have time to meet the teacher first, They do not want you to meet your teacher before you pay. THIS IS NUMBER ONE OF ALL RULES OF SHOPPING FOR MUSIC LESSONS; TALK TO YOUR TEACHER BEFORE YOU SIGN UP NOT A SALESMAN. Takelessons/Best Buy has to force you to make the biggest mistake to sign up with them for lessons. All Takelessons does is SELL the ILLUSION of credibility, the ILLUSION that you need them and the ILLUSION that they are helping you, JUST LIKE EVERY CON! They know how to target people who know absolutely nothing about music. No wonder Takelessons was able to fool the head of Best Buy. But then again, Best Buy is the only company whose reputation in the music lessons field is as bad as Takelessons. more

This place is still somewhat fairly... They greet you whenever they want. They never had what I want in stock. The guy who stands in front is rude. more

My mom recently purchased a Panasonic 58"" Plasma TV from Best Buy as a Christmas gift to my father. She was helped by a sweet girl, who appeared to be knowledgeable about the products. I was with her when she made the purchase. After making a decision on the television, she spent 2 hours standing at the check-out desk while this girl repeatedly called over her manager for assistance with the purchase and installation set-up. Turns out, the TV was not in stock in the warehouse so they sold her the floor model. Two other employees got involved in the process and pushed insurance for the television and sold her the most expensive HDMI cable they had in the store. After spending $2000, we left the store with the television scheduled for delivery and installation two weeks later. The following week, my mom received a phone call from Best Buy, informing her that the television would be delivered one weekend and a week after that, the installer would come. She asked if they could coordinate the delivery and installation as originally planned and here began the run-around about the purchase department, versus the contracted installer and there was virtually zero communication between the two. After several phone calls to the warehouse and the store, my mom discovered that the original order had been to the warehouse, which as I mentioned earlier, didn't have the TV. The TV was on the wall at Best Buy Mira Mesa, just two miles from my mother's home. Mike Pierce, a manager at Best Buy, ""took care of the situation,"" by delaying the delivery and install for an additional two weeks. I was now in Florida visiting other family so I called Mr. Pierce myself to find out what kind of compensation my mom would receive for her inconvenience and their ""screw up"". His condescending attitude was shocking. He told me she would receive ""free"" delivery. This was already included with the original purchase. When I told him I'd like to have the installation fee reduced, he told me it was already reduced by $200 and ""somebody"" has to pay for that. When I told him I was considering canceling the order, his savvy customer service response was, ""Go ahead."" I find it comical that in an age of technology where bad reviews harm businesses, a store would put a guy like that in a management position. I'm not saying I actually expected any compensation from the phone call. I just laugh at the idea that this ""manager"" doesn't realize that a little time spent on the phone, listening to a customer complain and then affirming the complaint and apologizing, is all the consumer really needs. I suggest Best Buy spend a little portion of their ridiculously massive proceeds toward training their managers on how to deal with customers and providing adequate service. Honesty it would've taken a little courtesy and patience on Mr. Pierce's part to move this conversation to a whole different endpoint. This conversation? Ended in a cancellation of the order and because this manager showed so little value for my mom and myself as customers, he didn't just lose this order, he lost every future order we would have submitted to this convenient location. Rumor has it Best Buy is getting a bad reputation these days for experiences just like I had and we all know where those businesses end up, don't we? Best Buy is not the only show in town and for an additional 10 minute drive, Fry's and Sears will be our choice from now on. Incidentally, I made a phone call (from Florida) to Sears in Carmel Mountain, purchased a nicer TV (same size) for the same price, set up the installation and my mom's new television was delivered and installed three days later with no problems! more

I will never shop at Best Buy again. The managers are useless. They mislead the customers and misrepresent their products and services. The employees are rude. They do not answer the phone or return phone calls and they leave people on hold for very long periods of time. They sold us a computer and it stopped working three weeks after we bought it. They said the service agreement that we purchased (which we were told covered virtually everything, including a home visit for the repair) did not cover the problem. The promised to fix the computer and restore the data for $199; however, they instead deleted the data and then told us we would have to pay an additional $259 to have them restore the data! The entire experience was miserable. Go to Fry's instead - it can't possibly be any worse! more

The staff was friendly enough but the 3 or so times that I've been here, they didn't have what I was looking for in stock. they were able to order the plasma TV from another store and I had to go there to pick it up (down in Mission Valley so that was annoying). The other time I went there, I was looking for a Macbook taht they had on display but didn't have in stock. Pros: Helpful Staff Cons: They Never Have what I'm Looking for! more

You maybe able to get a reasonable deal on appliances over at best buy, but do keep in mind that the if there anything wrong with the appliance when it is delivered, you are basically stuck with it unless you want to buy a new one or deal with a 20% restocking fee. Then their 5-year warranty service means that they will come buy and fix things in the next few weeks as someone is available and meanwhile you are stuck with a broken appliance. I would recommend you consider ordering from Sears instead. more

Best buy prides itself on its name - implying good deals and prices. They are clearly high as one would determine as they see the price tags on the shelves for even the used video games. They do have a fairly large CD and Video selection however. If you can afford it Best Buy has a reasonable inventory. If you don't have that kind of green, you can go and covet the video isles quietly. more

A very cool store. This is where you can find a computer, a new dvd player, and a washing machine at the same place. My experiences with them have been nothing but good, they are really a great bunch to do business with. You wont have any trouble finding anything, its really well organized and the whole store is basically heaven for a tech-geek. I like to drop by just to see whats new sometimes. more

Although many people think Best Buy is cheap, it is actually not that cheap. But it has a wide selection of anything that you could think of. It has a lot of CDs also. more

Best Buy always seems to have the latest and greatest electrinic gear. it has every cd and all new video games. It also has an excellent return policy. more

Best Buy has everything you can possibly want to buy, electronically. The prices are high and the service is terrible. But once you can get help they are great. more

the Best Buy of Mira Mesa is a newly opened Best Buy that is convenently placed right next to highway 15 making it very easy to get to. There is alot of parking space and the area outside is clean and safe. As for the store itself it is also clean and well kept wiht polite workers. The service is alot better than the one by fashion Valley Mall. The workers are also younger and more likely to be helpful than the other Best Buy. more

I go to Best Buy to get all the latest DVD, video game and music releases. Best Buy has excellent customer service and they know about everything in the store. I would say that most products are reasonably priced. I always enjoy shopping at Best Buy! more

Best Buy has anything that a person could want. Tv's, videogames, music, and other really cool electronic stuff. Bestbuy has a great selection and really nice people work there too. more

best buy is a good place to shop for all you electronic needs. they have all kinds of stuff from tvs to ipods. best buy has very helpful and cheerful staff. they no everything you need. more

The selection in Best Buy is great (excluding the CD collection, which is lacking a few great artists). It is the prices of some things that will stop me from coming back. New release DVDs are around $20 (I usually pick them up for $14). Many video games are very expensive and can be found at other places for much cheaper prices. Also, the computer components section is lacking a few things you may be looking for. more

I love Best Buy. Its where i come to get all of my electronics. This store has everything you would ever want electronically and good, friendly serivce. more

this is where i go for video games, CDs, TVs, computer stuff and basically everthing electronic. it is, as the title says, the 'best buy' they also have many sales. more

what a fantastic store! best buy had the exact model i was looking for when i was searching for a laptop, but 200 dollars cheaper! they are very friendly and happy and i found it very helpful of them to walk me through the process of purchasing a computer for myself. this store has easily gotten into my mind as one that i should go to when in need of electronics. more