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Bertera Chrysler Dodge Jeep Ram of West Springfield

4.8
52 reviews
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id: 30793882
marker

539 Riverdale St
West Springfield, MA 01089

marker
(413) 314-2855
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Reviews
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Best

My husband and I came in back in October of 2010 because I saw a 2007 Charger online that I just had to have. Our credit wasn't so great, but Chris got us financed with Credit Ac...

Worst

I purchased a car from Bertera and brought it back to them twice WITHIN 30 days. Each time they said nothing was wrong with it and told me to bring it to Toyota, ""they would say ...

Have never been treated so nice 3/9/2011

I have never been treated so nice, like I was treated at Bertera's in west Springfield. There were very courteous, kind, and caring and met all of our needs. We not only found the nicest people, we found professional's and friends. Thank you so much! more
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Your ability to help us was impressive 2/23/2011

We can't thank you enough for everything you did for us. Your ability to help us get into our 2007 Chevy Impala was impressive. You are polite, knowledgeable and sensitive. We were thrilled that you made our purchase so easy. You are an asset to the Bertera Family and should be commended for your salesmanship abilities. We wish you many years of success. Again, thank you for everything. more
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Cant thank you enough 2/18/2011

We can't thank you enough for everything you did for us. Your ability to help us get into our 2007 Chevy Impala was impressive. You are polite, knowledgeable and sensitive. We were thrilled that you made our purchase so easy. You are an asset to the Bertera Family and should be commended for your salesmanship abilities. We wish you many years of success. Again, thank you for everything. more
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Seemed to go the extra mile to make sure we were happy 2/10/2011

I brought my blue PT Cruiser into the shop. I just want to thank you for the professional way you executed your job. You kept us up to date every step of the way, until the car was ready for pick up. You seemed to go the extra mile to be sure we were happy with the service we got. You are a real asset to Bertera's. Once again, THANK YOU!!! more
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Once again, THANK YOU!!! 2/9/2011

I brought my blue PT Cruiser into the shop. I just want to thank you for the professional way you executed your job. You kept us up to date every step of the way, until the car was ready for pick up. You seemed to go the extra mile to be sure we were happy with the service we got. You are a real asset to Bertera's. Once again, THANK YOU!!! more
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VERY GOOD TO DEAL WITH 1/26/2011

VERY GOOD TO DEAL WITH more
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Painless car buying transaction 1/19/2011

they made the the compleet transaction painless,followed thru with a great DEAL$ more
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Top class 11/8/2010

Not only are your vehicles top classes, but your employees are as well. I mean that in all sincerity. more
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Top class vehicles and employees 11/5/2010

Not only are your vehicles top classes, but your employees are as well. I mean that in all sincerity. more
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Professional 11/2/2010

The Bertera companies have always treated me with professionalism, and it is because of people like Igor that I will do business with you in the future. more
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UNHAPPY CUSTOMER 10/30/2010

ON 09/21/2010 I EPI SANCHEZ BOUTH A CHEVROLET COLORADO 2006 FROM THIS DEALER SINCE THEME MY PURCHASE HAVE BEEN NOTHING BUT A NIGTHMARE. MY TRUCK IS STILL IN THE DEALER BECAUSE OFF MECANICAL PROBLEM. I HAVE NOT YET DRIVEN THE TRUCK NOT EVEN FOR AN HOUR. STILL I ALREADY MADE MY FIRST LOAN PAYMENT. THEY REFUSE TO REFUND MY MONEY OR GIVE ME ANOTHER TRUCK. FOR THE MOMENT I,M CONSULTING A LAWYER ALSO THE BETTER BUSINESS. LOOK OUT PEOPLE THIS DEALER IS VERY IN RESPONSIBLE. more
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Thanks! 10/25/2010

I wanted to thank you for your help in purchasing my new Town & Country. I really appreciate the deal you gave me and am loving my mini van. My daughters especially love the ""magic doors"" when getting into their seats. Thanks! more
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Great Service ! 10/20/2010

We had a limited budget and Igor spent 3-4 days searching for the van we needed for our family. He was never pushy - but sincere, knowledgeable and determined to help us. Even six months after our purchase Igor called to make sure we were happy with our Caravan. more
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An expert in customer satisfaction 10/19/2010

On this occasion, I am pleased to be writing you about one of your sales staff member, Igor. He is an expert in customer satisfaction. more
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TOP HONORS SERVICE 10/12/2010

I bought a 2006 Jeep Grand Cherokee from Lia ( a non-Jeep dealer) and had multiple problems with the vehicle and ended up breaking down on 91 south on a last saturday, brought the vehicle to the nearest Jeep dealer (Bertera Chrysler Jeep in West Springfield) and had an encounter with the nicest staff, they gave me a loaner car and kept my car overnight and fixxed it before I had to be to work on monday. If this is how I'm treated as a service customer I can only imagine how I would have been treated had a bought from them. TOP HONORS SERVICE more
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They really valued my dollar 10/8/2010

we all know that buying a car can be a tough thing to acomplish because of the game that is played, I bought a 2008 honda civic 3 days ago from bertera and I can't understand how they did it. I had a 2000 civic I wanted to trade with 150000 miles on it and thought the best deal would be at a honda dealer because they would value my trade for the most. I shopped Lia,Curry and Balise. when I tell you I was wrong, I was wrong Bertera Chrysler in West Springfield beat all 3 of them by 1500 and had a vehicle with 5k less miles on it!!! How could a Chrysler jeep store beat the Honda dealers and I had a better experience negotiating with them because they really valued my dollar. The Honda dealers gave me a number and told me that was it. We all know that in these tough economic times every dollar counts. So I say give Bertera Chrysler a shot they may suprise you. more
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Thanks Again! 10/6/2010

Just picked my new Jeep from Igor Palgi at Bertera Chrysler Jeep in West Springfield. He did a wonderful job and we would recomend him and bertera to all our friends. Thanks again Igor more
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I wish every car buying experience were this easy 10/4/2010

I was in need of a car for my daughter to go back to school because her's dies. I called Bertera Chrysler Jeep and spoke to the Gm (Gabriel) told him the situation and about how much money i wanted to spend and believe it our not the car dealer delivered more than he promised! If every car buying expirence was this easy for me I would probably have enjoyed doing it once in my life> (LOL) more
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I love this place 9/28/2010

I love this place, every make model and type is here. What a store!!!!!! BMW, Mercedes, Jeep, Chrysler, Ford, Honda, Toyota, Acura, Infinity, Geo, Kia, Dodge, you name it they have it. What a place, WOW more
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Maybe I'm Amazed! 9/20/2010

A few weeks ago I went to your dealership to only price out a Dodge Grand Canyon. How much money and what the payments would be per month. My sales person was Steve; I did purchase a Caravan that night. Was amazed at the savings I got. Amazed at how well Steve handled my needs. I got the van I wanted, the price I can afford, and the monthly payment that I could afford. WOW! Thank you all and thanks for Steve's great job! :) more
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