Berkshire Manor

I was upset, but she didn't care about what I had to say, & she made it quite clear that she didn't want to hear it. She continuously interrupted me, & was SO rude, & kept trying to put me off as being silly because we don't appreciate all the noise in the middle of the night. She kept telling me to deal with it myself, & she couldn't do anything, & she ended up hanging up on me. Last I checked she was the manager right??\r & if the tenant was so eager to speak with me to solve this, why did she leave when she knew I was coming to speak with her. I was very upset that she left, but Ava still accuses my husband & I of being irrational about this. IRRATIONAL?? Who enjoys being woke up in the middle of the night, b/c the lady upstairs wants to do jumping jacks at 2:00 in the morning!!!! Sorry, not me! \r The lady upstairs keeps making up all these BS excuses & lies for her actions, & told Ava she was afraid of our dog so she wouldn't knock on our door to speak with us, but she won't answer when we go to the door. But the tenant told Ava before she left yesterday when I was coming to speak with her that she knocked on our door befor she left... Uh, I thought she was afraid of our dog. NEXT LIE??? Also I told them I'd be home in 30 minutes, I made it home in 20 minutes & the lady had LEFT! She didn't knock on our door... \r Ava was an absolute B*tch on the phone to me, & seemed to not care of our problems! So I was a B*tch right back! We pay rent there, & then we have a problem, & this is how we are treated??? Just swept under the rug.\r All in all, we miss Jenna. Anytime we had a problem or consern, she was always VERY helpful & seemed to be concerned, & more willing to help until problems were solved. She wouldn't just throw her hands up and tell a tenant to deal with it themself! Pros: Most people are nice Cons: But the ones with no common courtesy really bring the place DOWN! more

First of all, Gina Turner IS NOT the manager anymore... unfortunately! It's this foreign lady, Ava....\r My husband & I live at the Berkshire Manor, & we recently had a tenant move in above us. The tenant is apparently oblivous that she lives in an apartment & there are others that live around her, that she needs to have courtesy & respect for. We've had problems with music being inapproprieatly played, & it sounds like a herd of animals is running through the apartment above at ALL hours of the night. We've tried knocking on the door, w/ no answer, we've tried leaving stern notes of our concern that we find it very disrespectful of her accesive noise! But the noise got WORSE, we called the police, she still continues, SO our last option.. we go to Management. Afterall, they are responsible for the other tentants. NOT US. Well Ms. Ava has let this person know there is a problem, but to no avail, it's not helping. We go back to Ms Ava, & explain the problem. We feel that we have put up with enough, & have done enough to try to live peacefully. So Ava decides my husband and I need to solve OUR OWN problems, there is just nothing else she can do. I tried to speak with Ava about the situation, & by now, I'm quite frustrated & angry, b/c she doesn't seem to even care, she is only worried about herself. My husband told Ava I would be home with in 30 min. to speak with the tenant. I made it home in 20. When I got home, the tenant had already left knowing that I was coming to speak with her. But he/she left anyways. I spoke with Ava on the phone, she complained b/c she had to stay over an hour of her personal time waiting for me to get there. Well I work out of town, so there was no way for me to get there any sooner. Pros: Used to be a nice place to live Cons: It's going down hill, & the manager is a B*tch more

Awesome place, love the privacy, huge apartments and love my walk in closet! Ava is the sweetest manager! She's from New Zealand and has a beautiful accent that makes you smile no matter how bad your day! Pros: can use the fitness center across the street more