Benjamin Franklin Plumbing

something around the ring of my toilet was leaking so they came to fix it, and I was super sick with a viral infection, and they told me my flapper was broken. I said how much to fix it? They said $140. So I said fix it. And then I talked to my family after the fact and my family told me that a flapper is like $4 (YES FOUR) bucks at Lowes or Home Depot. I DIDNT KNOW THAT. I ASKED THEM TO F-ING FIX THE RING LEAK AROUND MY TOILET. THE FLAPPER HAD NOTHING TO DO WITH THAT LEAK. THEY PREY ON WOMEN WHO DONT KNOW TOILET PARTS AND FIX THINGS / CHARGE YOU FOR THINGS THAT YOU DIDNT INITIALLY BRING THEM OUT FOR. I WAS LIVID! I CALLED AND SPOKE WITH THE MANAGER AND HE TRIED READING THE TECHNICIAN'S REPORT TO ME, I SAID I'VE HEARD THIS ALREADY!! YOU'RE NOT TELLING ME ANYTHING NEW. AND I TOLD HIM YOUR COMPANY F-ING PREYS ON WOMEN I WANT MY MONEY BACK! And it took a while but he refunded me $140 for the flapper. MISERABLE EXPERIENCE. Hope I never have to work with them again. more

Great job more

Service has always been great and we've never had any problems very personable people and yes we would recommend it to someone else more

Cat did a great job. He was very deliberate in his work, and offered detailed explanations of what he was doing. He is an asset to BF! more

JOB WAS PROFESSIONALLY DONE BUT EXTREMELY OVERPRICED. more

I think the service could be MUCH better! The only reason is because I bought the filter system I am annoyed at the fact that they always try and sell me something when they come and when you order parts from them they charge double from what you can buy from manufacturer!!!!!!!!!! more

There was confusion as how to best proceed until the owner showed up and provided clear direction. The original estimate was a worst case one and after the owner provided clear direction, the job proceeded in a straight-forward manner. The plumbers were helpful in answering questions and did a good job of cleaning up when done. An issue will the bill was resolved quickly and to my satisfaction. I would use them again. more

Cost to perform work was way to high. more

I have always been impressed by their always putting on there booty before coming in the house. They are very people orientated and knowledge. more

After scheduling first appointment I was called three time from Ben Franklyn's office if I would be kind enough to reschedule. The fourth appointment was scheduled to be the first one of that day. Did not happen. At approx. 9:15AM called and spoke to Andy, the owner. He promised me that plumber would be at my house by 10:00AM. Plumber finally showed up about 12:00. I was promised restitution for all the delays and rescheduled. They took $25 off my bill of $365. Not close at all for the problems I put up with for 3 reschedules and many hours of staying home waiting for someone to show. more

We have had so much done since Dec.1015.Everything was done well except for one of the plummers.We asked for another person in the company everything was great from then on. more

They respond and give good service & cost figures. They get it done and are open and fair! more

work was done in a timely, professional manner. more

What more can you ask then folks who show up on time,perform the work they said they would and at a reasonable price. more

My experience overall was great. Plumber arrived promptly professional job well done. Joined the program for future plumbing needs. Thanks BFP........... more

I was very pleased with the service and the way your company is represented. It was an excellent experience. more

I had a new house hydrant on the exterior of my home. This was a new item that the techs knew of , however never installed. Awesome job! I also cited I would be willing to do a commercial FREE of charge showing the great job done & the item itself. more