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Benjamin Franklin Plumbing

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8916 Crump Rd 2
Charlotte, NC 28273

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(704) 461-1700
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Benjamin Franklin Plumbing - Charlotte, NC
Reviews
( 81 )
( 16 )
( 1 )
( 1 )
( 16 )

Best

Joe M. was great. Very personable and did everything he said and then some. No hidden fees or extras. I would use them again!

Worst

I was charged $575 for minor repairs on a sink and toilet. Three days later the toilet started leaking. I was then told the toilet had to be replaced for another $750. I called a ...

James Watts 11/8/2016

I had a bad Esperance.. more

House Call 11/8/2016

Show up on time and found the problem more

amazing customer service 11/8/2016

amazing customer service. communicate well. very knowledgeable. more

very professial 11/8/2016

They were very professional, courteous, and work ethnic good. more

Kevin was awesome! 11/7/2016

Kevin was thorough and honest. Walked me through the whole process. Will definitely refer BF to everyone I know. more

Fantastic Service 11/7/2016

The tech arrived on time, He took the time to explain to me what was wrong and what he was doing, he did not have the part so had to come back the next morning, again on time, once the repair was finished and he packed up, I got in the shower. However the water was not hot enough for me. I called him and he came back and readjusted the facet to deliver more hot water. wonderful repair tech and I highly recommend this vendor.t more

Professional work was done on time 11/7/2016

Benjamin Franklin Plumbing did excellent work and even worked past normal working hours to complete installing plumbing so that I could have hot water. I would recommend them to anyone with plumbing needs. more

Very professional and helpful. 11/7/2016

We will definitely use your service again. more

Tech arrived on time and very knowledgeable. 11/7/2016

Great experience I would use them again more

Great servie but very expensive 11/7/2016

Asked for quote to supply and install replacement electric water heater. Very knowledgeable, informative and extremely helpful, but total cost to install, permit, and have inspected was nearly 4 X the cost of the water heater. more

Great Service and Attention 11/7/2016

Kim did a great job at installing our whole house water filtration. His work was clean and fast. I would recommend Benjamin Franklin Plumbing and Kim to install your whole house water filtration or any repair. more

Good service but freaking expensive! 11/5/2016

Your service technician are very nice, respectful, and consciences. Your prices are too expensive. Next time I have a plumbing problem I will shop around. more

Thank YOU! 11/4/2016

So happy with my bathroom and your assistance in helping me achieve the desired result! more

sorry i called you 11/4/2016

your rep came to my house around 730p. he immediately determined i had a blockage in my line and said he would need to use the camera to find location. my house, built in 70's doesn't have clean outs & camera only goes 100'. after 1 1/2hr & $449 he said he would have to come back next day and dig up my yard, add clean out and possibly tear up my driveway. thankfully the other company i called had 200' camera. found no roots in line just what he referred to as a soft clog. i guess more profit for your company bringing out the big equipment than investing in longer camera line. i would like my money back from you. more

Fradulent practices 11/4/2016

The technician claimed he fixed the problem (a water leak under the house), overcharged me, and falsely claimed that there was another leak (which he did not attempt to fix). Later I learned the first leak was not fixed. I asked the company for an adjustment, but they refused. more

Great Experience 11/4/2016

Kit Knopp is the best!! more

Great on-time service! 11/3/2016

The tech was on-time, knowledgeable, and got the problem fixed right away. more

Great Service 11/3/2016

Very Professional. more

Very good plumber 11/3/2016

Cassey of Ben Franklin plumbing did a great job on our broken main. He was very knowledgeable and explained everything he was doing. He showed up when he said he would. However, they subcontract the cleanup and that was not the quality I was expecting. more

Do not recommend 11/3/2016

Sure, they say they are prompt. Which means they do not give you a time, but a day. You have to wait around all day for them. Being a single female, I immediately felt like the service tech was trying to take advantage of that fact telling me that i Needed this particular part which had nothing to do with the issue I originally called for. Of course he just happened to be able to offer a financing special. I called another plumber for a second opinion and they told me that there was nothing wrong with this part that they said was bad. I also was not quoted correctly. more
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If there's any delay, it's you we pay

Owner Message
  • Benjamin Franklin Plumbing is the nation's first plumbing service company to promise perfect punctuality. Your time is valuable and we know it. That's why, "If there's any delay, it's you we pay." TM If we are late for your service appointment, you'll get paid $5.00 for every minute up to $300.00. How can we promise such punctuality? It's because of our people, our culture, and our technology. Using the latest software, our customer service staff promply schedules and routes your call. Then, a skilled Charlotte Plumber arrives at your home driving a fully stocked truck.  Benajmin Franklin Plumbers offer reliable, upfront pricing, and we charge by the job, not the hour. 100% SATISFACTION GUARANTEED, or we will redo it  for free! We provide quality work with honest and reliable service. We specialize in a variety of plumbing services such as re-piping, leak detection, bathroom remodeling and more! Also, our trucks carry enough inventory to fix 90% of repairs in the initial appointment, saving you money and time.. Conventional water heaters,tankless water heaters,standard to luxury faucets,water purification systems,garbage disposals,whole house water fiiltration. Water saving toilets and valves,hot water recirculating systems,comfort height toilets,drain cleaning

Additional information
  • Hours: Daily 24 Hours
  • Payments: Master Card, Discover, Visa, American Express
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