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Benjamin Franklin Plumbing

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8916 Crump Rd 2
Charlotte, NC 28273

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(704) 461-1700
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Benjamin Franklin Plumbing - Charlotte, NC
Reviews
( 81 )
( 16 )
( 1 )
( 1 )
( 16 )

Best

Joe M. was great. Very personable and did everything he said and then some. No hidden fees or extras. I would use them again!

Worst

I was charged $575 for minor repairs on a sink and toilet. Three days later the toilet started leaking. I was then told the toilet had to be replaced for another $750. I called a ...

Excellent company 12/12/2016

Great response time, kept us posted throughout repair. more

Wonderful experience! 12/6/2016

Sunday night the Water Heater fails and floods garage. Monday morning at 9:00 I call Ben Franklin just 'hoping' to get someone out. At 10:30 Chad shows up and at 3:30 I have hot water. What more could anyone expect!! Great response; great technicians; great product. Thanks!!! more

Excellent, professional service. 12/5/2016

Very punctual. Arrived on time as promised. Explain the process & cost. Then finished the job ASAP. And it is a clean thorough job. more

Pretty good 12/2/2016

The plumber called about 30 minutes before he arrived. Gave suggestions as to what we could do. Very polite more

Very punctual & professional 11/30/2016

He called to be at our house in 25 minutes and he was there on the dot. Look at the problem to be fixed. Give us a quote from the pricebook. Once we agreed on the price, he fixed the problem. And the work is done in less than an hour. Thank you. more

Both Pete and Eric were a pleasure to deal with and performed an outstanding job. 11/28/2016

I would absolutely recommend Benjamin Franklin to my business associates. more

Poor service 11/25/2016

I was charged $575 for minor repairs on a sink and toilet. Three days later the toilet started leaking. I was then told the toilet had to be replaced for another $750. I called a handyman and he fixed the toilet for $75. I will never use Benjamin Franklin plumbing again. more

I found the service tec to be very experence in the trade. 11/24/2016

As a retired and relocating General Contractor I was looking for a professional Plumbing Contracting Firm That had employees that new what they were doing in the plumbing trade and i am happy to say this company has well trained employees in the plumbing trade.I would recommend them to anyone looking for a real plumber. RESPONSE FROM Benjamin Franklin Plumbing - Charlotte: Thank you very much for your kind words. We hire only the top plumbers and they continuously train every week to better themselves for great customers like yourself. more

Verry satisfied with Kevin, the installer . 11/22/2016

Professional company. On time, courteous,clean and even followed up to be sure work was done properly. more


Excellent Service 11/20/2016

Excellent Service - no complaints more

Excellent Service 11/16/2016

I will highly recommend Benjamin Franklin Plumbing. I called for Sunday service. I received prompt attention from a knowledgeable technician. While he handled our emergency situation, my husband asked about additional repairs. He returned Monday and Tuesday until everything we requested was completed. Although he worked until at least 8pm each evening to get this done, he left me with hot water every night. My tech was Eric Barnes and he is probably the best all around service person who has ever worked in my house. more


Great job on a difficult task and it was on the weekend. 11/14/2016

The Tech was professional and knowledgeable of the problem I had and fixed it in a timely manner. more

Excellent as always! 11/12/2016

Benjamin Franklin plumbing provided rapid and excellent service as always. Jeff Ross was my service tech and took time to explain my issue and had everything fixed in no time. Besides excellent service he was very courteous. more

Technicians great. The price is too high. 11/11/2016

The service technicians were wonderful and did an excellent job. Your prices are ridiculously high. more

I like the service. 11/11/2016

I like the company. more

Excellent service 11/10/2016

I was very satisfied with Benjamin Franklin Plumbing and have already recommended them to neighbors! more

Awesome job! 11/9/2016

The plumber that came out was polite and did a great job! more

Prompt and professional service. 11/8/2016

Appreciate the customer service focus. more
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If there's any delay, it's you we pay

Owner Message
  • Benjamin Franklin Plumbing is the nation's first plumbing service company to promise perfect punctuality. Your time is valuable and we know it. That's why, "If there's any delay, it's you we pay." TM If we are late for your service appointment, you'll get paid $5.00 for every minute up to $300.00. How can we promise such punctuality? It's because of our people, our culture, and our technology. Using the latest software, our customer service staff promply schedules and routes your call. Then, a skilled Charlotte Plumber arrives at your home driving a fully stocked truck.  Benajmin Franklin Plumbers offer reliable, upfront pricing, and we charge by the job, not the hour. 100% SATISFACTION GUARANTEED, or we will redo it  for free! We provide quality work with honest and reliable service. We specialize in a variety of plumbing services such as re-piping, leak detection, bathroom remodeling and more! Also, our trucks carry enough inventory to fix 90% of repairs in the initial appointment, saving you money and time.. Conventional water heaters,tankless water heaters,standard to luxury faucets,water purification systems,garbage disposals,whole house water fiiltration. Water saving toilets and valves,hot water recirculating systems,comfort height toilets,drain cleaning

Additional information
  • Hours: Daily 24 Hours
  • Payments: Master Card, Discover, Visa, American Express
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