Bayonet Point Animal Clinic

I took my dear cat Oscar in for a urinary blockage. The first time they relieved it, medicated him and sent him home with meds. There was a second occurrence on Thanksgiving and I could not get him in until the next morning because they were closed. He was catheterized, medicated and sent home with meds. In terrible shape, he lingered through the night and died the next morning. I guess the toxins had fatally gotten into his system since such trouble is usually fatal within 24 hours. My fault, I guess, for not having enough money to get him into an ER. A month later, when I had enough composure to try to post some photos of Oscar on their Pet Portals webpage, I found he had been deleted as if he never existed. No record of previous visits, doctors, medications or anything. His name could not even be found to allow me to post the photos. I called and they said they automatically delete a deceased animal. This is not acceptable. How impersonal and uncaring. Do they want to hide something when an animal in their care dies? I don't know,. I just find it appalling that they could delete Oscar like throwing out yesterday's trash. I cannot recommend this practice because they do not seem genuinely caring. They are also quite pricey. I am losing faith in vets very quickly. They all seem to just want to take the money and run. more

We followed Dr. Sattler from Bayonet Point Animal Clinic to Her new Practice Advanced Veterinary. She is Excellent and Very caring. We feel very comfortable with her and so does our little 15 year old Yorkie Hershey. Also she cares for our African Grey "Merlin" \r Her staff is very Caring, and eagar to help! Excellent Customer Service Skills! We are very pleased! more

I made an appointment at Bayonet Point Animal Clinic specifically to see Dr. Sattler. When I arrived, I was seen by another veterianarian. I was told that Dr. Sattler was no longer there and the staff did not know where she was. I found Dr. Satter 1/2 mile away at Advanced Veterinary Care on Cobble Stone Drive. Apparently when Bayonet Point Animal Clinic was purchased by a national corporation, Dr. Sattler moved and started her own practice. Her new place is GREAT !!!! more

I transferred to this location when Dr. Hodge consolidated her practice over here. I take my chihuahua for wellness exams and had him neutered (at the old location)--their fees were above the usual and customary, but Dr. Hodge does pre-surgery blood work and maintains 'human' level monitoring and IV throughout surgery, so I thought it was a few dollars extra well-spent to get very high quality care and peace of mind for the well-being of my little best friend. Only complaint I had with the new location was that they seemed understaffed when I stopped by to pick up a heart worm chew, but later learned one of the techs was out ill. In general, they match the genuine affection and concern for the animals that I found at the old location. Be sure to ask for directions if you're coming west on Hwy. 52. You have to hang a left on Zimmerman, then right on Cynthia for a short block to get to Oak Trail Way. Pros: Dr. Hodge is friendly, good-humored and very competent Cons: A bit pricey for surgery but...(please see below) more

I did not see Dr Sattler, but one of the other Dr's at this place. This was the worst experience I have ever had with one of my animals. What they call an exam was severly lacking - they did not listen to his heart or lungs, they did not check his eyes, ears, gums. They did not ask what we feed him. They did not ask about his bowel habbits or if there where any changes in any of his other functions. They did a test brought him back to me and said I'll call when we get results. 2 1/2 minutes in the room with us 6 minutes in the back with him and 4 minutes at check out. They did not pet him or really talk about him! POOR POOR POOR bedside manner! They left a message at my home to call for the results, I called at 8:32am, 12 noon, 5pm and 7pm I finnaly had to drive to the office pick up the results and go to a much more thorough and caring vet. I would not reccomend this office to anyone! more

Terrible! I would not reccomend anyone to this office! I went for one exam and problem and I will never go back! There was virtually no history and physical taken. They did not listen to his chest (hear and lungs) they did not look at his eyes, ears, gums! They did not ask what food he eats or if there have been any changes in his bowels or other functions. They did not pet him or talk to or about him. They did a test and told me they would call with the results. They left a message at my home to call for the results. I called at 8:32 am, 12 noon, 5pm and 7pm. I waited until 10 am the next day and drove to the office to pick up my results and go to another much more thorough and caring vet. The lack of phsyical examine is bad practice and comes accross as bad bedside manner for a Dr. Shame on you! Cons: Non Caring! more

I cant not say enough for these incredible vets. The entire staff, but especially Dr Hase are absolute angels for not just the animals they save but also the owners. We have been so blessed to have had Dr Hase save several of our cats, dogs and unique rescued animals lives. They are a rare gem among the many greedy vet's draining animal owners with outrageous bills and little compassion. These angels made some of our difficult decisions a little bit easier. Bbecause they really care. PROS: They really love animals, save lives CONS: more

I have been bringing my 2 dogs to BPAC for 5 years, Dr. Satler is the best vet in this building and all the way around. The staff is very kind and helpful and I recommend this animal clinic to all. They treat your pet(s) as if they were their own and take very well care of them. more

I have been using this vet for about 10 years. They are great, and always there when you need them. They will always do their best to getyou in even without an appointment. My dog loves Dr Satler, and the staff is always nice and helpful. more