Randy has worked with us on our unit installed by Bass for quite some time. He has always provided excellent, professional service, and goes the extra mile to make sure our situation receives good care. We've had a puzzling situation arise, and Randy has made every effort to search for the answer, even giving us his personal cell number for weekend issues that might arise. He has persevered and worked out the issue, while at the same time recovering from a horrendous, life altering accident. He knows us, is eager to get things working correctly for us, and provides the level of service any customer would want. He is an excellent ambassador for Bass, representing the company in a manner that brings pride to the name, Bass.
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