BMW Encinitas Service Center

Really tried to help me out unlike other salesmen. He was actually on our side. He truly wanted to help me and was a fair negotiator. I felt like I was in good hands with Jeremy and he really explained everything to me so I had an ease of mind. more

Ash was amazing we leased two vehicles the same day. The process was very easy and he was very helpful and explained all the paper work to us. Thank you BMW of Encenitas. more

Very pleasant and non pressure. Justin was extremely knowledgeable and straight forward. He was very friendly and we enjoyed how easy the process was more

Lots of cars, but a you need better inventory location. Too many locations to search more

I had a previous poor experience at this dealership and vowed never to return . After stopping at a time i thought you were closed to just get an idea of what was available, I had a surprisingly good experience with Warde. I have actually returned and we will see what heppens. more

Buying a new car can be daunting experience. But when you're put in the amazing hands of someone like Elizabeth Diomin, the experience is smooth, unpressured, exciting and ultimately, rewarding. I have been buying BMW for years now, and can't imagine driving anything else! Thanks to Elizabeth for making me feel such a valued customer!\r more

Ward fielder. Ward provided an informative discussion relative to the many attributes of BMW\r He was easy to talk to and answered all of our questions. He was very patent and has a good sense of humor.. more

Good experience with Jeremy and Ash. Answered all my questions and let me take 2 test drives.\r more

Robert has been very helpful, patient, and professional. I'm glad he was able to help me. Thank you\r more

I worked with Ash and he was able to beat the very good prices I was getting up in Orange county. I was happy I didn't have to spend the day driving up there and back. He beat the price I was getting up there. If you are San Diego, I would try working with Ash at BMW Encinitas. more

Friendly, respectful, prompt and courteous, Ash made the experience of purchasing a car more than enjoyable.\r Superior by far to any other dealership I've worked with in the past.\r I plan to recommend all my friends and associates to come visit here. more

I called BMW of Encinitas and Ronaldo answered. He was very courteous and we set an appointment for 1pm the next day. The next day we met and he met us on time. When we bought the car he gave us the lowest Internet price and no bs. more

Very pleasant and painless. So much better than some other dealer experiences. Also, so much quicker . Jeremy was great.\r more

Andrew was great to work with. Very knowledge and friendly throughout the process. I will be recommending a friend who is in the market for a new car to come in and see him!\r more

Great ward nice and cut to what we were here for very nice to work with more

It was an awesome experience working with Jeremy. He went beyond all expectations to help ups find not only the the car of our dreams but great financing as well. Jeremy is the best if you are looking to buy or lease a car please come and talk to Jeremy you won't be sorry.\r more

Ash kashani is the primary reason I came to this dealership. His high level of professionalism, expertise and classy approach made my buying experience painless and ideal. I appreciated his hard work and dedication towards putting me in a car that made sense for me.\r \r Because of my great experience with him, I have referred my mom to come buy a car from him as well, and will continue to refer him moving forward.\r \r I am exceptionally pleased with my vehicle and will be loyal to BMW for life. more

Alright, so I signed up for City Search just to write a review about the best car buying experience I have ever had. My salesperson was a gentleman named Justin Beck. I must say this guy is the best I have ever dealt with. I came in through the Costco auto buying program and expected to get jacked around but much to my dismay that was the last thing that happened. I had a trade in and we all know how that goes with the low balling and such. Justin actual took a bunch of pictures of my car and sent it to 7 different Honda dealers to see who woulod give him the most for my car and came back with a number $3000 more than I was expecting! Unreal Right!! Anyways the I got a great deal on my car and an unbelievable trade in value and on top of it all the best most assertive, honest, stand up sales person I have ever come across.\r \r I recommend BMW Encinitas and especially Justin Beck to any one and everyone who needs or just wants a new car more

This was nothing like any car buying experience I've had in the past. I was expecting a swarm of car salesmen sharks to swarm in on me when I arrived. Robert, who sold me the car was fantastic! He wasn't pushy at all, in fact, nobody there was. They take the time to listen to your needs and wants without being overbearing or trying to ""sell"" you things you don't need. The car I bought wasn't a big sale for them I'm sure, but they treated me like I was their best customer. Ray, in the service department was also the friendliest, nicest man and I will always go back to him. All in all, this place is great and I would recommend them with 5 stars! more

ABSOLUTELY HORRIBLE!!!! **STAY AWAY** I have been in a family of owning BMW's, Mercedes Benz's, and Range Rovers my WHOLE life. For those of you who know, it truly is a different experience owning one of these cars...the customer service is outstanding as well, UNTIL I CAME TO BMW of ENCINITAS. This place has THE WORST customer service, I had a problem with a salesman (bc he was new & clueless) and he HUNG UP on me!!! If you knew me, I am a super easy going individual. I asked to speak with the MANAGER of the sales department and Justin Beck was put on the phone as the ""manager."" I asked if, ""are you the sales manager?"" and he said ""yes, I am"" SO...I told him my problems etc. He let me know OVER & OVER how they were losing money on my deal...made me feel like utter sh*t until I realized I just got a sick deal they can't back out of (they totally gave me WAY too much money for my trade in :D...Mike Hayden was willing to do anything to make his first sale apparently) Anyway, after hearing Justin Beck, ""the manager"" tell me how he needs more time to think about this and how they are losing money on this deal, I was like SORRY..not my problem, very unprofessional to let a customer know how you guys are losing money on the deal. Everything was on paper so it was impossible to back out of :o). Justin told me he would make an appt. for me to get my car in to get scratches fixed on it. NEVER HAPPENED. I called him 3 times, wrote an email and then had to talk to the DIRECTOR of the service department because Justin Beck was clearly ignoring my calls!!! My fiance had to call him and tell him to be more professional and how horrible the customer service is here. THEN...I went to drop my car off for servicing, after they had my license for over 45 minutes (with my DOB on it...), it came down to the time to sign papers for a loaner car...... then they realized I am only 24!!!!! WTF?!?!?! So, i can OWN a BMW but I cant LOAN one at BMW of ENCINITAS?!?!?!? This place IS A JOKE!!!!! I called other BMW places and ENCINITAS is the only one with that ""insurance policy""...yeah, because they SUCK. I told them how horrible their customer service is compared to Range Rover, Mercedes Benz and BMW back in NY. These people need some SERIOUS HELP!! When people found out I was potentially going there to lease a new car, I was told the place was a joke and I also talked to a couple who literally returned their X5 and re-bought it at another BMW dealership! Please do yourself a favor, PLEASE....if you're used to 5 star customer service since you own a nice name brand car, STAY AWAY FROM BMW OF ENCINITAS bc you feel like crap walking in and walking out. I am in the process of switching from them :o) more