Automotive Impressions

There was an accident with my car and Automotive Impressions fixed it. The estimate was very good and they were very thorough. On the negative side, the car had a lot of over spray and the interior smelled like paint for a couple of weeks. Otherwise, the quality of the repair was okay, the care and detailing afterward was not so good. more

Jerry and his crew took my very rare Land Cruiser and made it look like new. They took great care and fixed some issues that I thought were not possible. They came in on time and on budget and were a pleasure to deal with. When I bang it up on the trail I'll be back. more

Everything with Automotive Impressions was good. I ran into something so the front end needed some replacement but it wasn't anything major. But I took it in and they were very efficient. The car was ready in a couple of days. Once the part was ordered, it was completed and done and it looked great. Everything's been great. more

I had a little fender bender in the rear end so I took it to Automotive Impressions and they were very helpful. I was in and out in three days and they were very good--they don't keep you waiting long. They're very courteous, friendly, good, and helpful. They also helped me with a rental car that I needed. more

I was involved in a car accident and my car was damaged pretty badly. The car was hauled and the insurance company took it to Automotive Impressions. I had never had business with them before and I had been in a situation like this before so I was a bit nervous going into it. These people are over-the-top amazing! I went into tell them just that. They would text me the status of my car in percentages (20% done, 50% done) and they were always straight up with me. What they said is what I got. I got my car back and I was completely happy with it. I can't say enough good things about them. Donald Jaramillo more

I have worked with Automotive Impressions twice. I was hit at an intersection, and since I was happy with Automotive Impressions' work so much the first time, I hired them to repair my front bumper and hood this time around, too. They conveniently had a car waiting for me to use when I dropped off my car for the repair, so I didn't have to deal with a car renting company. As expected, they got things done in a timely fashion. It was actually done faster than I thought it would take. The quote they gave me was a little lower than what it actually came out to be due to the price of a part that had to be ordered, but they dealt directly with my insurance agency to make sure I was also paid for that difference. This is a family organization, so the sons, the mechanics, and everyone who helps out are wonderful people to work with. They are polite and grateful for my business. The wife in the front office is a very nice person, as well. We always have a good laugh, and she even says how we should grab lunch together. I don't even have to have car trouble to know I'm going to see her again! I love working with this company. It's been an excellent experience. more

I've used Automotive Impressions twice already. They're family-operated, very thorough, and honest. Most recently, I was in an automobile accident and they repaired my vehicle. I got my car back in two weeks. They were so nice and wonderful to work with. I've recommended them others. more

My Prius was badly dinged on the driver's side rear panel. The technicians had my car finished a day early, freshly washed, and looking like nothing ever happened. Plus, the staff took care of all the insurance paperwork and arranged for a rental car on the spot. I didn't have to worry at all. Thank you Automotive Impressions! more

I had a great experience with Automotive Impressions. They did exactly what they said they would do, it cost exactly what they said it would cost, and they did so in a timely manner. I had gotten hit and they repaired my car. You can't even tell where it was hit now! more

They do excellent work. I have been to them twice now and been very happy both times. more

Automotive Impressions has wonderful and friendly customer service. I am really happy with how the work turned out, its wonderful. It looks really good, perfect. It was quick and I highly recommend them. more

As a loyal longstanding customer I consider myself a friend of the managemment of this shop. I go in with high expectations that the work will be of the highest standards and the staff continually amaze me. The most recent visit appeared to be mostly cosmetic work on my SUV. Thanks to the knowledge and expertise, additional damage that would have meant safety issues in the future were discovered and repaired. They continue to earn and keep my familes and my confidence in the repairs they perform. My SUV looks great and is back to the pre-accident condition. The follow up and friendliness was great. Thanks for a job well done with your display of pride in your workmanship. more

I called Automotive Impressions to make an appointment and they scheduled me immediately at my convenience. They were very thorough and took lots of pictures on the iPad. Everything is electronic now. They then gave me an estimate and scheduled the service on the day I requested. Automotive Impressions called to tell me my car was ready sooner than I had expected. The job was perfectly done. The amount they charged was exactly what they had estimated. The job was so well finished that the car looked like it had just been detailed. I was so thrilled and I would highly recommend them. You don't find that kind of customer service anymore. more

This last time, we just had them take out a little dip in my left front fender. They did a great job matching the paint and all that. We have had other work done in the past by them and it has all been great. more

I had work done by Automotive Impressions on auto damage before. They did an excellent job that time, and they did so again this time. They're local, their prices are right, the service is excellent, and the work is extremely good. more

We just kind of picked Automotive Impressions out of the phone book. We went into the office, and it was very nice. We thought we'd have to leave the car but they did everything right there and they gave us a computerized quote. There was no hassle and no trying to get us to go with anything else. We came back after we had made the decision to go with them. They said it would take about five days, and then they called us a day early to say that the work had been done. I'm really pleased with the whole experience. more

I've known them for about 30 years, and over that time I've gotten to know them personally. They're just quality people, there's no doubt about it. They do a good job, and they care what you think about their job. One of the things I like best is that after they finish your job they write you a letter and give you an opportunity to give them feedback if they need to improve anything. more

We got their name from Farmer's Insurance and went to them because my husband had got rear ended and hit on the side of his Dodge truck. They fixed up both great. Any time I need something repaired I'll go back to them. more

Automotive Impressions does most of the body work for my company, and I also have them do body work for my personal needs as well. They are great. You don't find too many people or companies like them. Automotive Impressions is a family-owned business, they are making it through the rough times and still treat customers right. They deliver good quality work. I would recommend to anybody, and actually, I do that all time. Automotive Impressions and I have had a great relationship for over 15 years now. George Pobar more

Long story. I'll make short. Their website says, in part, "you'll be amazed..vehicle will look as before the accident(I'm paraphrasing). Wow! what a boast. My truck was in twice times, repaired four times(mostly paint). And now I have a new body shop that will finish the job. Automotive Impressions left 8 fisheyes to repair and buffed thru the clear coat in about 8 areas of my left side bed rail and tailgate. So now all the plastic trim and decals have to be replaced and new paint applied. The Farmers adjuster had to ride herd on Jerry, who a)never apologized for the terrible work and B) made every excuse in the book. They treated my truck as if it was a 1991 pickup, rather than the 2011 64k truck I have. No one in their shop, including the owner, should be working in this field. RESPONSE FROM Automotive Impressions: We are truly sorry Mr. Winkler is not satisfied with the repairs made at Automotive Impressions. Mr. Winkler picked his vehicle up on Friday, June 29, 2012 and seemed satisfied with the repairs. We were not aware there was a problem until we received a phone call from the Insurance Company. We met with the customer on July 3, 2012 to discuss his concerns. Jerry listened and was focused on Mr. Winklers concerns. He did apologize and explained to the customer what would be done to address his concerns. The customer brought the truck back in and we addressed all his concerns and replaced his spray on liner for a second time to make sure all was taken care of at the same vendor, Mr. Winkler initially had the liner installed. Jerry contacted the Insurance Company to inspect the vehicle before we contacted the customer to deliver the vehicle. The Insurance Company inspected the vehicle and confirmed all issues were addressed and corrected. We contacted the customer. Mr. Winkler seemed satisfied. Once again, we were not aware of any issues until we received this survey. We have been in business 18 years and take every job very seriously. This is our livelihood. It doesnt matter what year or make the vehicle is. That is the customers vehicle and deserves every bit of care and attention as the next vehicle. We do not claim to be infallible, however we are always accountable. more