Automotive Diagnostic Center

Not only would I would never go back or recommend this place to anybody, but I regret going there in the first place as I had two distinct problems with my over priced alternator. Soon after they installed it, I was stranded and had to be towed (about $200) and the place I took it to informed me that somebody had failed to re-install the main ground wire properly which resulted in a burned out wire. This cost another $100 to fix. I went back to Automotive Diagnostic Center and they refused to listen to me or reimburse me and said it was ""my word against theirs"". Just recently, the alternator belt started screeching and I discovered that it was so loose that you could turn it upside down. This cost additional time with yet another repair shop. I do not recommend this place to anybody that wants the job done right. more

I drive 57 miles to go to Automotive Diagnostic Center. That's how good I think their service is. Over time they've replaced the transmission on my car, replaced a radiator, replaced a computer, put in new rear brakes, and replaced a front wheel bearing. It's all been done very well. more

We have been using Automotive Diagnostic Center for 15 years. It has always been good. They back up their quality work and they are just good people. more

Customer brought vehicle into our shop with a bad motor, service writer gave customer estimate and client took over a month to make a decision weather to repair vehicle or not. Meanwhile used motor got sold to someone else. Client called to authorize repairs and we finally found another used motor that is very rare (2.2 inline 4) , installed and completed customer picked up. Used motor lasted 3 months and then car got towed back in to our shop overheated severelly, no coolant in system. We called the company that supplied us the motor and they could not find another motor, they are currently refunding customer's money and we are currently waiting for another used motor from a different company. Our company does not warranty labor on used parts which client was fully aware of it and it is documented on the bottom of all invoices. Client was very rude and disrespectful over the phone regarding the situation. Shop has spoke with client's father and he understands the situation. more

Do not go here at all costs. I took my car into this shop and told them i needed a new engine within 4 weeks and they said it would be absolutely no problem (i have a fairly common car). I call 2 weeks later to check in because they failed to check in with me as they said, and they said that they hadn't even begun working on my car and have yet to start searching for an engine. I got irate with them and told them to fix my car ASAP or there would be consequences. Somehow someway they got an engine the day after my angry phone call. Interesting. They ended up ""fixing"" my car on the last possible day at the last possible hour of my deadline i gave them. Fast forward 3 months later, and my car suddenly broke down. It turns out it was the engine, it had no compression, overheated and died. This is obviously completely their fault as the engine was the part having the problems and it was installed just 3 months earlier. Now they are trying to claim that the warranty only ""partially covers"" my engine and continue to fail to call and update me as they said they would. An absolute scam of a shop. Paid 3500 dollars for a nonworking car and forced me into a situation where i might have to just jump ship with them up 3500 dollars and me out of a car. more

I got into some car/trailer trouble coming back from Anacortes. The trailer wheel fell off driving down the freeway near Tulalip. Fortunately, nobody was hurt and I was able drive to the left shoulder. Cars passing me at 70 mph was not a place I wanted to be, so I disconnected the trailer and went for help. Within a few minutes, a state trooper was behind the abandoned trailer and I wa trying to get his attention from the side road. I was unsuccessful and it was towed to an impound lot next to Automotive Diagnostic Center. I figured I was hosed. I had few options and was at their mercy more

I have been a customer of Automotive Diagnostic Center for several years. I have ALWAYS been treated fairly. He has NEVER talked down to me because I am a woman. I have never been ripped off by John or his crew. He always stands behind his work. He has never gone over his estimate without calling me first. He has never recommended work or done work that wasn't needed. He has always taken the time to explain everything to me over and over as needed until I understand. more

I've taken several cars to Automotive Diagnostic center for the last several years and never and i repeat never had a problem! Sure i've spent more than i wanted on a couple of occasions but have always been satisfied. One time i took my daughters car to Les Shwab 3 times to figure out a problem which they couldn't diagnose and they charged me every time, I gave up on Shawb took the car to their Marysville location and they not only quickly fixed the problem but DIDN'T charge me a dime. I've also brought cars in had them diagnose a problem and decided against spending the money and they told me no problem come back when your ready! No Pressure. Everybody's experiences are different but mine have been great! Pros: quality, reliablity Cons: know one likes spending money on auto repairs more

It is really great having found Automotive Diagnostic Center after moving here. It is a relief knowing that I have a reliable, trustworthy, hard working and honest mechanics. I am grateful for the kind, friendly and wonderful service. Pros: Very reliable shop more

My self, friends, and family members have been taken advantage of by John Wilbur and his band of pirates. Every visit we had to deal with repair charges exceeding two times the verbal estimate, and John not releasing the car untill paid in full because we couldn't prove it. Offering a check was declined,just cash only! If he dosen't trust us, why the heck should we trust them? He went as far as moving my car from Marysville to Mount Vernon so I couldn't find my car untill I paid the bill in full with cash only. What a Ahole, this is after dealing with him several times. When I finally got the car back from him it ran worst then when I brought it to him, I called him and he just laughed! So I took it to the dealer and after diagnosing the problem they said it would cost $75.00 to fix the original problem and $600.00 to correct what they did wrong to it. This is after spending $3.500.00 at John's Marysville store to fix a stupid engine miss. Beware of them, I am telling everyone not to go to automotive diagnostic centers in Marysville,Monroe,Mt.Vernon. I wish I never heard of them. Pros: no more than 3 stores Cons: Car repairs cause other problems at additional expense. more

I took my car to automotive diagnostics center in smokey point and dropped it off on friday oct. 16th. worst mistake of my life. i had a check engine light i needed them to check and and paid for 2 hrs. at no time did they offer a written estimate. employee mark called me and told me what they found and what the solution was. i asked him over the phone what the cost of parts and labor. Cons: dishonest, untrustworthy shop. more

i took my car to automotive diagnostics center in smokey point to fix problems my check engine light showed. after the diagnostics check and recommended repairs were finished the same check engine light code came back on as well as the problems. they charged me over 3,000 dollars and i got the car back in the same condition. john wilbur offered another possible fix for an extra 2,000 dollars! when i complained he said his shop and his mechanics did nothing wrong! automotive diagnostics center and john wilbur are complete rip offs! i filed a complaint with the BBB. more

Hello , Pros: cnreliable Cons: Supplier In The Automotive Aftermarket more

My father is a senior citizen who trusted Mr. Wilbur with his vehicle,he told him his concerns and left it at the shop. One week later Mr. Wilbur called saying it was ready to be picked up. Dad was suprised be cause no estimate or authorization had been done. He was told his bill was $3,500.00. And couldn't take the car untill paid in full. Dad had to finance the repair bill to get his car back,even though he knew what was done is illegal. The car did not run as well as it did when he brought it in. Upon returnig to the shop,nothing was accomplish other than a attempt of pacification with pens and key fobs.....HIDE your cars,women,and children from this place...they are the worst of the worst! Pros: none Cons: worst repairs at the worst prices more

I have worked here for years , it is known to be a rip off shop. Not just for the customers , but the employee's too. Please check out ripoff reports. com. Pros: Absolutely none Cons: Deception,Lies,Nothing in writing more

When my car died on me, these guys fixed it fast. Their knowledge was very impressive and the customer service was great. The cost is comparable to most other car places. more

We have been using Automotive Diagnostic Center for our Toyota Camry and Honda Oddessy for 4 years. They are friendly, informed, and have proven trustworthy in the service of our vehicles. They are professional from start to finish. more