Customer brought vehicle into our shop with a bad motor, service writer gave customer estimate and client took over a month to make a decision weather to repair vehicle or not. Meanwhile used motor got sold to someone else. Client called to authorize repairs and we finally found another used motor that is very rare (2.2 inline 4) , installed and completed customer picked up. Used motor lasted 3 months and then car got towed back in to our shop overheated severelly, no coolant in system. We called the company that supplied us the motor and they could not find another motor, they are currently refunding customer's money and we are currently waiting for another used motor from a different company. Our company does not warranty labor on used parts which client was fully aware of it and it is documented on the bottom of all invoices. Client was very rude and disrespectful over the phone regarding the situation. Shop has spoke with client's father and he understands the situation.
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