I don't know why I didn't learn my lesson after taking one car here, but now, two vehicles and nearly $1,000 later, I'm done with them. First car is black, a difficult color I know. Dropped it off and was told "no problem, we'll get it looking new." Upon picking it up, it looked great. From about 15 feet away. Looked a little closer, and swirl marks reared their ugly faces. Everywhere. I could actually see the marks the buffer left behind!! On top of that, one wheel wasn't even cleaned very well. They said it was stained and there was nothing they could do.
Whatevs.
I thought the second car would be a little better, mostly since it wasn't black, but actually pretty light colored, and newer. WRONG. The headliner was not touched at all. There were some marks on center stack that I thought would be pretty easy to remove, apparently not. This car also had some front bumper damage, so I sprung for their onsite paint service for an additional couple hundo. They resprayed/repainted about half the bumper, fixing about half the damage, and did not even touch the other side. The side they did repair does not have the same shine as the original paint, very noticeable in direct sun.
I called and mentioned these issues and was told to bring it back. I don't exactly live nearby, so it is not worth it for me to return. I honestly don't know how there are so 5* reviews; people either don't know or just don't care enough about their vehicles to notice this is not a proper detail. I guess getting it good and shiny is 'good enough' for most drivers.
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