My experience with this dealership has been negative across the board. I've spent more time waiting in their office than driving my car, because once you sign that check you're their last priority and they don't care how much of your time they waste. On several occasions, I've been told something will be ready by a certain time and have arrived at that time and had to wait for a half hour or more (usually more). Poor service is one thing though; not only are they disorganized and unpleasant to deal with, but they have no sense of business ethics. They did not clean the car, gave it to me with less than a quarter tank of gas and a broken interior light, registered my car under the wrong address and then told me I had to correct the mistake myself, and after having the car for four days, it broke down with a power steering leak. They fixed the problem but after reassuring me not to worry about the cost of the tow and that they'd pay for the $26 in costs I incurred in highway tolls to get the car towed back from CT where it broke down and a bus ticket for myself, they refused, actually saying they were being extra nice in not charging me a $100 deductible provided by the lemon law and that I was just trying to nickel and dime them even though it was "only a mere $26" that I shouldn't care about. In fact, I was not even charging them for the cost of the tow because luckily I had a AAA gold membership. They said they would have paid for the tow-- so what then is the problem with reimbursing me for less?? They said if I paid the $100 deductible they'd be happy to reimburse the $26 and also stated that I could have avoided this fee if I had purchased the extended warranty, which I realized I had never been offered, but they assured me I had because "the guy who does the paperwork offers it 100% of the time" (How can you argue with that kind of logic?). After 25 minutes of circuitous arguing, they very reluctantly and quite rudely agreed to reimburse me because "it wasn't worth arguing," but told me that if anything else goes wrong with the car they will be sure to charge me the $100 deductible. And in the end, it took a month more of constant "reminding" before they finally mailed the check (and to the wrong address too).
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