AutoNation Chrysler Dodge Jeep Ram Spring Service Center

I can't say enough about the sales agent that has always gone above and beyond to find the right truck for me. Willie Byrd is a great and knowledgeable salesperson. I had purchased my 2012 Ram Longhorn from him two years ago and wanted to get into a 2014 and told him exactly what I wanted. I wasn't in a rush and let him do his work to find it. It didn't take him 2 weeks to call me to let me know that a truck was arriving at the dealership the very next day. I trusted him with what he was saying and it was exactly what I was looking for. He had already prepared all the leg work for me and gave me what I was wanting for my 2012. Willie worked his "magic"! I was also in and out of the dealership in record time! 2 1/2 hours. that never happens, in fact it was exactly the same when I bought in 2012 and thought it was a fluke. This was not the case and its his usual way of doing things. The entire staff was very friendly as always and they made me feel like I was the most important person th more

My experience with this dealer is in trying to purchase a car, but I expect that the service can't be better than it's poor management. I recently tried to purchase a car that I found on the Internet. I called first, found the vehicle was still available. As I live a couple of hours away, I was told that I had to put $500.00 down and fill out a credit application to hold the car. I did this, and made arrangements to take off work to go to the dealer and finalize the deal the next day. A number of hours later, I get an email that someone had come in and put $2000.00 down on the car so they sold it to someone else. This isn't a good practice but sometimes mistakes happen. Life goes on. As it turns out, the car still showed up on the Internet. I called and was told that the person that bought it to come in from out of town to finalize the deal and pick it up. I got an email from the general manager, Tom Broadway saying that he would be happy to help me find a car. I responded right away giving my phone number and asking for a response.... I guess Tom wasn't very interested in me because the response to my email never came, so I called and left voice-mail which also went unanswered. The next week the salesman called me saying the original deal on the car fell through. Again I asked him if we could hold it to make arrangements to leave work and purchase the car. He took a credit card number and assured me that the car would be there for me to look at. Ten minutes later I get a call saying that this time management says they can't hold it. Rule change? Who knows! No problem, I tell him that I'll just purchase the car and told him to put $2000.00 on my credit card and I'd get out of work and get the car. Three hours later, they call me and again say that someone just bought the car that i had put a down-payment on. I had put the same amount of money as the last customer did when they sold it to her. I was willing to pay the asking price, and there was no haggling on this car. I purposely went to dealers and avoided private sellers and small car lots thinking that I would escape this unprofessional behaviour. After spending all this time and countless emails and phone calls trying to make sure we did this right, it really made no difference. At the end, I sent one more email to the General Manager, Tom Broadway explaining how horrible my experience was, not believing that this was how he or AutoNation expected their dealerships to treat their customers. Again. no response. I could have gotten better customer service on ebay. They obviously have no customer satisfaction culture and make or break rules at will. If you go there and your experience is better than mine, consider yourself extremely lucky. I would avoid them as there are plenty of other dealerships that really do value prospective customers. more

Wow! What an experience this has been. My wife and 1 1/2 year got into an accicdent 2 weeks and our BMW 328i was totaled. At the same time we decided to ""down-size"" our LR3 Rover. I had the pleasure to work with Chris Londier, Jeannie Bolly, and John Dvorak. I came in late on a Saturday night with all 3 of my kids. Jeannie and Chris were terrific. While one pulled up cars, the other help watched the kids. Then when I drove the next car, they switched. What a huge help! Then John got to making the numbers work for ME. I literally was overwhelmed with how personal and helpful the were. After that, I got cold feet and came back 5 of the next 6 days. Everytime I drove a car the were helpful. I genuinely felt like they cared. Even though it was the end of the month, they didn't make me feel pressure. I will absolutely come back and will reccomend Spring Chrysler to others!! more

explore 2003 red...sales person Carlos, Herrera. He help my family find a great family car at a great price. He mede my experience here great that I will come back for future cars perchases as well as letting everybody know about him and my experience here at Spring Chrysler Jeep Dodge Ram Dealer....Thanks and a job well done. more

had an outstanding experience at spring dodge. jose was very helpful and really tried to get me the best deal possible. they were also very military friendly. got a great truck at a great price more

after checking on line about different trucks,i liked what the ram truck had to offer.i passed by spring chrysler and saw what a large selection of trucks they had so stopped in.josh klusendorf showed me a truck i was looking for took me on a test drive ,told me all about the truck.i felt no pressure and comfortable around josh and he let truck sell itself. thanks for giving me what i wanted in a salesman and a truck. carl courtney more

Great, one of the best experiences we have ever had buying a new vehicle. Honest, fast, direct and to the point. more

Very accomodating to our needs and wants and payment desired. Worked diligently to come to an agreement and get us into the vehicle we wanted. more

It was great! Walked in and was greeted with a big welcome! Salesman Duke came right over and started helping us without pressure!! He knew what he was talking about, and had an answer for every question. We have bought 6 trucks form Spring Dodge- Big Al has always helped us out and is a pleasure to work with! Love this place :-) more

Hubert Steen, my salesman was excellent. Hid did a great job placing me in the vehicle I wanted. more

very good treated with respect salesman were very kind and professional more

Hubert Steeen was my sales person. He exceeded my expectations. He wasn't pushy and listened to my wants. He will definitely be getting some referrals from me. more

I was happy with the service I received from Billy Jones and Elton. more

My overall experience was great. My salesperson was the best. He really was nice and patient with me...I love Spring Dodge... more

Hubert Steen made our experience here comfortable and non-stressful! If not for him doing everything he could to help us out, then we would've left after picking our 2010 Jeep up from the Service Department. Hubert made our car buying experience very pleasant. He is an asset to Spring Jeep! Thank you! more

Hubert Steen was awesome! He was very friendly and helped us in every way imaginable. Thats why he deserves a raise. more

Frank Smario was very helpful and friendly to deal with. He took the time to make buying my Jeep a very pleasant experience. I would definately buy from him again. If you want to deal with someone that will not screw around with you and be honest and down to the point, come see Frank! more

good more

Outstanding more

I would like to thank Mr. Lonnie Gipson and his staff at Spring Dodge Jeep Ram for the experience of purchaseing my New car Dodge Avenger2012 I am so happy THANK YOU. PHYLLIS SELLERS more