Austin Properties

seems to be exactly as noted trying to pay hoa fees, the answering service said they had no web sight? they do. at 10 am there was no one to take a call about the amount do. would recommend we find a nother service for hoa. not professionally run. more

This company has severe issues with customer service. My experiences with Austin Properties has been that they fail to return calls and address issues in a timely manner. My partners mother bought us a Condo last July at one of the properties Austin Manages. In January 2013 I emailed Shirley Austin and informed her of the need of some repairs that the HOA is required to cover. It took almost 6 months! It is always excusaes with this company. I have no idea how they have stayed in business this long. I would not recommend Austin Properties to any HOA looking for a Management Company. more

Stay as far away from this property mgmt company as possible. The condos I live in are not managed at all. The pool is green and smells so bad we can't sit on our porch. The trash hasn't been picked up in over 3 weeks and is spilling out into the parking lot. The landscaping is being done by a homeowner or we would be walking through weeds. No one EVER returns calls. Worst excuse for a property mgmt company I have ever seen. more

This company manages the townhomes I live in. They have no website, no accountability, and apparantly no desire to hire competant people. I mailed a check in last month for my maintenance fees and water bill. Every other bill I have, I manage to pay securely and electronically EXCEPT for this one. So the check gets lost in the mail, and I called yesterday to inquire about it. The woman that answered the phone was either hungover or has a speech impediment. Seriously, I could not understand her - I explained the situation and she mumbles something unintelligible and connects me to some guys voicemail. I was taken aback at the sheer rudeness of that action. I left a message that included a statement that I thought it was rude to just dump someone into voicemail w/o any explanation. I guess they didn't like that because they never called me back. They did however charge me a late fee! In addition I just want to add that trying to get financial statements or records from them is like pulling teeth - my fiance helped me purchase the townhouse a few years ago and he was trying to refinance his home. He needed to get a statement from them showing that the fees have been paid, etc. He had to have the loan officer call them because it was just too much for them to understand why he needed the information that he was requesting. I warned him and he didn't believe me, but they ( him and the loan officer) changed their tune after dealing with this company. more

This property mgmnt company is the HOA for the townhome I own. Communication is poor, enforcement of deed restrictions does not happen at all, there is no evidence of maintenance fees being put to good use, there is no law enforcement body monitoring the grounds as stated, and they are unaccountable. I can't wait to sell and get away from their poor mgnt abilities. more

This property mgmnt company is the HOA for the townhome I own. Communication is poor, enforcement of deed restrictions does not happen at all, there is no evidence of maintenance fees being put to good use, there is no law enforcement body monitoring the grounds as stated, and they are unaccountable. I can't wait to sell and get away from their poor mgnt abilities. more

This property mgmnt company is the HOA for the townhome I own. Communication is poor, enforcement of deed restrictions does not happen at all, there is no evidence of maintenance fees being put to good use, there is no law enforcement body monitoring the grounds as stated, and they are unaccountable. I can't wait to sell and get away from their poor mgnt abilities. more