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Businiess name:
Austin Properties
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Review by:
citysearch c.
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Review content:
This company manages the townhomes I live in. They have no website, no accountability, and apparantly no desire to hire competant people. I mailed a check in last month for my maintenance fees and water bill. Every other bill I have, I manage to pay securely and electronically EXCEPT for this one. So the check gets lost in the mail, and I called yesterday to inquire about it. The woman that answered the phone was either hungover or has a speech impediment. Seriously, I could not understand her - I explained the situation and she mumbles something unintelligible and connects me to some guys voicemail. I was taken aback at the sheer rudeness of that action. I left a message that included a statement that I thought it was rude to just dump someone into voicemail w/o any explanation. I guess they didn't like that because they never called me back. They did however charge me a late fee! In addition I just want to add that trying to get financial statements or records from them is like pulling teeth - my fiance helped me purchase the townhouse a few years ago and he was trying to refinance his home. He needed to get a statement from them showing that the fees have been paid, etc. He had to have the loan officer call them because it was just too much for them to understand why he needed the information that he was requesting. I warned him and he didn't believe me, but they ( him and the loan officer) changed their tune after dealing with this company.
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