Audio Video Repair Center, Inc.

I bought a 42"" Phillips Plasma TV and it malfunctioned. It was under warranty and Phillips set me up with 'Audio Video Repair Center' to do the repairs. They showed up to the house only to decide that they needed to order a part that would take two weeks to show up. Then when it did they decided it was the wrong part and had to order another part that would take another two weeks. This has went on for three seperate visits and now (two months later) my TV is still not fixed and the warranty is running out. I cannot get in contact with them as the number listed on the web is the wrong number. \r I would suggest anyone that is thinking about doing business with this company to go elsewhere or try fixing the problem themselves because this company is a poor excuse for a TV repair center!!! Pros: absolutely none! Cons: Poor customer service, poor technicians, just terrible service all over. more

My brand new Panasonic 50"" plasma tv broke down in January. Panasonic customer service recommended Audio Video Repair Center for the repair. I contacted them to come to my house. They came, and installed the part they said I needed twice (after I waited a week for them to order it, and a week for them to have the time to come and install it). Both times the part ""burned out"" within a matter of minutes. They took the tv to their shop where they sent out for the part they needed (it took a few weeks to get this new part). Then they didn't install it for another week. Then I called and they told me ""oh, it was the wrong part"". Now I have to wait until April (ACC/NCAA tounament will now be missed for the large part) for these so-called ""experts on tvs"" to get the correct part. I strongly believe that they are underqualified for their line of work, and I strongly advise anyone considering their service to find someone else. Cons: Horrible Service. I had to call them to find out anyhting about the tv. more