Audio Express

This place has the absolute worst customer service ever. Apparently $1 same day installation means $75 dollars and by midnight with no care of whether or not the customer is a normal human being with a family. When asked, 10 hours later, 3 of which sitting in the waiting room, if anything could be done, free 1 year warranty, a few dollars knocked off the bill, heck, even a time before midnight that they thought they could be done, the response was, ""Sorry, we can't do that. You signed the contract."" No thanks, Audio Express. We shall never, ever use you again. We will also be more than happy to spread word of your awful customer service. more

I loved the fact that they were able to get me taken care of with in minuets of pulling into the shop. more

I wish I would've checed the reviews BEFORE I went to do business with these people! If I could give them a negative rating, I WOULD because they deserve it!!!! They will tae your money and tell you it is a first come first serve basis. Well, you would think that as a customer if you took the time to listen to the sales man, more

If I could give negative rating I would! I bought my stereo a little over a year ago and I have been back 3 times to have them replace fuses for the stereo. I've asked how can these keep getting blown, well the 1st time they said that they put the wrong fuse it (aren?t these suppose to be ?professional? stereo installers?), the 2nd time they put a different wiring kit in (they didn?t have it in stock and had to order it) and the 3rd time, they said that fuses just blow. Fuses just don?t blow, there has to be a reason! So now the fuse has blown yet again, and I have to take another trip to these monkeys. I don?t live in Reno I have to make 1? hour trip and they don?t take appointments either, so now I?m stuck there again while they fix this same issue. If I could, I would have them take the stereo out and have them put the stock crappy radio back in, at least I would be able to listen to it on my daily commute! Best advice I can give, go someplace, anyplace but Audio Express! more

Most unprofessional customer service. Quoted a two hour wait and ended up taking 4 hours before they even took my car back on a clearly slow business day. Austin jones one of the most unpersonable and condescending a/v specialists there. Boo on audio express. more

We had gone to get a stereo. A nice one. Spent over and hour deciding the details and set a time for the next day for the install. They insisted on $80 deposit. So they wrote .up the ticket. Insisted it be for the full amount but promised to only charge $80. Well they charged $799.90. Took 4 days to reverse. Still won't give me my $80 back as they say it is half my fault because I signed the reciept. I explained that the employee said we had to list the full amount so as to know what the deposit was for. Manager says, too bad. Didn't you read the back. No refunds. No store credit..Nothing. Went across town to NEVADA AUTO SOUND across from peppermill. Awesome people, lower prices and had my stereo in same day. NEVER EVER go to AUdio Express..bunch of liars and thieves Cons: Bad Customer Service, Not trustworthy, blame problems on me! more

great customer service, and good deal on MTX Magnum 10in. subs and 800 watt amp. sounds great! Pros: great service more

I took my iPOD touch to Audio Express in November wanting to get a car stereo. I talked with the guys and they selected an Alpine car stereo for my SUV. They gave me a quote of $200 for the stereo and another $80 for other fees to put it in. I agreed. They installed it. It was running late that day when they finished. The radio in the new stereo worked but the iPOD didn't. We tried a few programming tricks with the iPOD but couldn't get it to work. The employee said he'd look into it and get back to me later in the week. I didn't get a response then or did I ever get a call throughout the rest of this saga. I called back in a few days to see about how to do it but he still didn't know but he was working on it. Meanwhile, I sort of got the iPOD to play on my stereo but it required about 3 minutes of resetting the iPOD settings and rebooting my iPOD each time I turned the car on. Still waiting on a call I forgot about this issue for many weeks. I later started to drive more and went back into the store asking about what needs to be done. They remembered me and one employee vouched that we hadn't gotten the stereo to work properly. They took my SUV back into the shop and determined that my iPOD doesn't work on that model of stereo but that an adapter cord would be able to fix it. They also determined that a newer model of stereo would indeed work. Ok, I was agreeable to wait for the cord to be sent. I waited another three or four weeks with no response. I called back a few times in the meantime but the cord wasn't in yet. They said they'd call me. I finally call in and they say the cord is in and I can bring my SUV in. WHen I bring the SUV in the next day they determine that it doesn't work with the cord. The junior employee basically says the stereo doesn't work with my iPOD. Ok , I suggest we trade-up to a model that works. He goes and talks with his supervisor who comes back and first accuses me of having gone out and bought a new iPOD and trying to get them to update an old stereo so that the new iPOD would then work. He puts it on me to show him the receipt from the Apple store for my iPOD. He backs down when I say, 'OK let's call Apple'. He then figures there is something wrong with the stereo that was installed so he tries to send it back to ALPINE and get another of the exact same type. I tell him what his employee had said about that stereo not being compatible with my iPOD. He doesn't come up with a good answer. I ask about an upgrade where I pay the difference in cost. He comes up with a quote for that PLUS LABOR and some other bogus fees to the tune of around $100 to take out the old stereo and install the new one. I say so you are charging me labor to fix what your shop didn't get to work in the first place? His reply was that he wasn't fair to him if he didn't. I mention discussing these issues with ALPINE, the BetterBB and posting and online review. He thinks I am threatening him and hands me back my iPOD and I leave. I wrote to ALPINE. They are replacing my stereo with 2 models-up, free of charge. I refuse to go back to Audio Express and will have another local shop do the labor, which I'll happily pay for. Thank you ALPINE!! Cons: Compromised integrity of manager more

I needed 2 new remotes for my Viper alarm on my car. I checked online first with DEI, the company that makes Viper alarms. Their price was $51.99 each, with free shipping. DEI had Audio Express listed as a dealer, so I called them. They had the part I needed in stock, and they quoted me a price of $60 each. I figured $16 wasn't too much to justify waiting 3 or 4 days for shipping, so I went down there and they programmed the remotes for my alarm. Pros: Large selection Cons: Shady pricing, hidden charges they don't explain until after the fact more