Atelier Tailor & Shoe Repair

I have been a client of Atelier for many years and was extremely satisfied with their quality and service. I recently landed by mistake in a neighboring place called K-Tailor and left several pairs of pants for alteration (see K-Tailor review). I thought Atelier had changed hands but realized that K-Tailor and Atelier are in close proximity and have similar signs. Great to know Atelier is still thriving. Will be visiting soon to have the K-Tailor work corrected at Atelier. more

I called before i went in to see if i could just get a quote over the phone for a wedding dress alteration. I understand that its hard to give a quote over the phone but, i gave a detailed description of what needed to be done, and what material the dress was made in. Had no beading, and was made out of silk. She couldn't even give me a ball park number of how much it would cost. She said you need to come in and let me see it first. So i went in on my lunch break and she was very nice and professional. She complemented my dress, but after she told me the price i saw why she was being so nice. She wanted to charge me $300.00 for them to take in the sides, get a bussel, and fix a loose button!! I then told her how rediculous that was and said it was way over my budget. So i left and went down the road to FIT Tailor at park and preston. They were just as profession and quoted me $88.00 that was with tax included!!! I was still thinking that was a bit to high, but i really was in a rush to have it fixed for my bridals! I havent picked up the dress yet so idk how the quality will be, but i am hoping it will look great. more

The lady there was amazing! I've been going to Atelier for years and there's never been a time where I've been unhappy. Quality service, for sure. I'd recommend this place to anybody. more

I had a very unusual yet expensive gown that I wanted hemmed. When I went to other tailors, they were unsure of whether or not they could actually do any kind of work on the gown without messing up its drapes and the dress shape. However, after reading reviews, I gave Atelier a try. more

One of a few places that actually do their job right. Pros: Always do their job right. Cons: Closed on Saunday more

Terrible customer service! Please don't ignore the bad customer service reviews as I did. They are true! The young lady who helped us was extremely rude and abrasive. With a simple question about pricing information, she managed to put us on the defensive within 1 minute of entering the store! In the brief few minutes we were in the store, she was rude, argumentative, and condescending. All in all, a truly awful experience. Pros: None, bad customer service overrides all other aspects Cons: Horrible customer service experience more

Atelier did an outstanding job on alterations I wanted done on my leather coat. The price was prefect and so was their work. I found the staff very friendly. I would highly recommend Atelier to any friend. It proves they can tailor to anyone's needs. Pros: Price/Parking/Location more

I had my wedding gown altered here and everything turned out wonderfully! My gown was on the more expensive side, so I was a bit nervous to have it altered, but Atelier did a wonderful job! It fits perfectly, looks gorgeous, and the alterations were done very quickly and I thought the price was very reasonable. Pros: Excellent attention to detail, great tailoring, quick, good price more

I received this recommendation from Stardust bridal that was, at that time, located across the street (I didn't buy my dress from them so their wouldn't alter it). I had bought my $6500 wedding dress at a New York sample sale for 50% off! I was so excited but, had no idea where to take my dress for the alterations. This was a precious article of clothing to me and I didn't care what it cost as long as whoever was altering it did it right. I was a bit skeptical, I must admit, about a strip mall alterations place. I am so glad I went there!! The lady there was helpful (I was going back and forth about taking a bow off and she told me to keep it because it broke up the length of my bodice, I am glad I did. It ended up being one of my favorite parts of the dress, looking back),listened to me and gave me exactly what I wanted. This dress was not the easiest to work on I figured (beading, material, stitching etc..) but it came out flawless, like the designer sewed it specifically for me! more

i've used ""Atelier"" service since 2001 ,and NEVER EVER had bad experience. In fact I recomend this place to all of my friends.If anyone of my pals was unhappy,I would have heard by now. Keep on doing great job ""Atelier"" ! Pros: GREAT SERVICE ,ATTENTION TO DETAILS,CHARMIN OWNER Cons: SUNDAY IS OFF more

Perfect alternations, great customer services, .... Natalie is the best. Thank you for doing such a fantastic job!!! more

I originally went to this place because of all the good reviews. When I took my wedding dress in for a fitting everything seemed ok. When I got it back the first time there was loose threads hanging from it everywhere. I was told it would be cleaned up and look nice next time I came back. The next time I came back there was still threads everywhere but she told me when I got it pressed they'd be cleaned up. I was told getting my dress pressed would be $25. I brought my dress in the Tuesday before my wedding to be pressed and told them I needed to pick it up on Friday by 2:00pm at the LATEST. That it HAD to be ready by then. Well Friday comes around and I go in there at 2:15. My dress isn't finished, I point to my receipt and show the guy that 2:00p.m was written on there as the absolute deadline for it to be ready. His rebuttal was ""Well if you want a perfect dress then you'll just have to wait for it and come back later."" My rehearsal was at 3:15. We had to go back to pick up my dress in between the rehearsal and rehearsal dinner and ended up being 40 minutes late to our own dinner because we had to go back to pick up the dress. Not only that I was charged $40 for the pressing when I was told it would be $25. After the dinner I looked over my dress and there was still threads hanging out everywhere and TWO areas right in the front of the dress where threads had been ripped out and left 3 inch marks in the dress, I was so disappointed and I will NEVER, EVER go here again. Cons: Horrible customer service, long waits at times during fittings. more

Once again the service is outstanding, clothing was finished on time greatest Taylor in town by fare hands down Pros: Service finished in a timely manner more

One of the worst customer service experiences ever. The lady was argumentative and rude. Also seems overpriced. more

Finding a good tailor is like finding a good hair stylist, you fail with many but then eventually find that one. Natalie is that one, I have already been back. My first time there I needed some alterations done for some dress pants and I needed them back in the same week. She was busy and said that she could try, and then I compromised and asked if she could have one pair done, which she said yes. To my surprise when I went to pick up the one pair, she had them all done! My coworkers ask where I get my alterations and I refer them all to Atelier. Pros: Designated Parking, In and Out (Always fit it in my lunch hour and have time to still eat.) more

After unsuccessfully trying out a number of tailors, I finally found this one! The service is great and the quality is unmatched. I highly recommend Atelier especially to those who care about getting the professional service that you pay for. more

I am a perfectionist when it comes to looking good. It took me years to finally find the perfect hair dresser because most people always like to do things their own way. more

No matter what jeans I buy they never fit me like the celebrity's do. but Natasha knows how to alter anything to just the right fit. Oh and her craftmanship truly is perfect you wouldnt know i even took them to her. Thanks again for all your hard work! Pros: knowledgeable, good prices more

Me and one of my best friends bought our prom dresses and needed them altered in a very short period of time! they not only took us in but gave us the best service that we could have asked for. the work was absolutley nice and neat. It had a little touch of European taste in a big city like Plano. I have never been happier with a tailor than i was here. Ever since, i have been going there, and my family began to go there as well. Their overall attitude and performance was just amazing! more

I had two weeks left till my wedding when I heard 'There is nothing we can do about it' from a Tailor that I got my dress from. The top part of my wedding dress did not fit me properly at all, it was ugly and uncomfortable. Right away I took my dress to Natalie at Atelier Taylor & Shoe Repair and within a week my dress was properly fixed. It looked amazing and fitted me perfectly. The quality of work delivered was impeccable. She saved my dress and my wedding:). more