If I could give this place zero stars, I would.
My first visit was for a denture hard reline; when I walked out, I had a set of dentures that (for the first time ever) fit amazingly well. He took about 45 minutes to fit them, using some paste that showed him exactly where things rubbed, and allowed him to fit the dentures by slowly grinding away, a little at a time. In the end, they fit perfectly.
The second time I went in for a re-line I said to the office staff when I scheduled the appointment that I needed them done that day, and that I needed time to have them fit after the re-line. An early morning appt. was scheduled so I'd have them back in a couple of hours. They failed to schedule time to have them fit after.
When I got my denture back, I could not even get it IN MY MOUTH (and I knew this would happen, hence the request for time to have them fit). The dentist (some young kid) simply smoothed out the entire interior of the denture making them easy to get in, and removing all contours that would provide a seal - when I opened my mouth, they literally fell to my tongue. She was in such a hurry (another employee was waiting outside the door to my room, for to go to lunch) that she just indiscriminately ground away all the plastic.
In addition to this, they were sandy and gritty all over. Really, the teeth, the plastic "gums" even in the middle, where they should seal to my palate, all felt like they were part of a sand painting. I complained and sent them back 3 or 4 times, and gave up.
When I complained, I got another appointment, and the same dentist offered to grind away more, and I just walked out. She was sassy, and arrogant, and childish. She interrupted me and it was awful.
So, I complain again, that I'm having headaches and gagging and so on and that my teeth are rough and chafing the inside of my lips. They offer me another appointment with another dentist. So I go again, and she puts in a soft liner, and that's helpful, only when she sends it back to the lab to be trimmed up, they create all these sharp edges and actually manage to fold some of the liner into the denture so it doesn't fit AGAIN! They just cut that part out, and tell me to use adhesive.
When I ask the dentist to send the teeth back to the lab to be polished, because there are sharp parts, and gritty, sandy, parts, and actually soft liner lodged in the cracks between teeth and in the molars, they come back and the teeth have divots ground out of them. I complain, again, and they say that it will eventually be polished smooth by eating … again to the lab and back 3 or 4 times. The last time, the person in the lab actually rolled their eyes at me and sighed. So, after THREE trips to the dentist, I have dentures that fit worse than when they started, and are now sandy, sharp and abrasive.
The office manager came in and asked me to pay for the procedure ahead of time. This, even when I have dual dental insurance that has always covered 100%They said that I would still owe $135, on a procedure totaling just less than $300. I said that I should owe nothing. Then, just before my second visit, the office manager comes in and says that my primary paid $112, and my secondary paid $53. So I would owe $133, can I pay that before I see the dentist please? I say no, between my primary and secondary, I will owe nothing. I also say that I'll call my insurance and ask what's the issue. When I get home and call, my primary has, indeed paid 80%, but the check had only gone out the day before, and the secondary had not yet even gotten billing from Aspen - Much less paid anything.
Given what I was told, and what I found in my online EOB from my insurance companies, I can only conclude that they are intentionally fraudulent. The numbers that they gave me in the office bore no resemblance to reality, and were intended to get me to pay more than I should.
DO NOT GO TO ASPEN DENTAL.
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