Appliance Alliance

Appliance Alliance rocks! They truly are all about customer service and I've been purchasing from them for years. I can't recommend them highly enough. You will have a great experience. more

I love this store! I made several purchases when I lived in Phoenixville and even now since moving to South Philly continue to come back. Service is outstanding - sales staff extremely helpful and friendly, delivery and install crew professional and courteous and I am treated so well by everyone there - everytime I call they answer all my questions. So far I have had a garbage disposal and a gas dryer delivered and installed, an old refrigerator hauled out of my basement before I moved, and most recently a new TV which Skip delivered himself and set up and programmed! Now THAT""S service! Try getting that from a big box store! I have recommended Appliance Alliance to all my family and friends and in my family alone there have been over 7 appliance purchases! more

A couple of months ago I purchased several thousands of dollars worth of appliances at this Mom & Pop store. Prices were fair. I had a problem with a handle on a wine cooler I purchased and was told by both the Clarks (owners) that they would mail me parts for me to install. After several calls were NOT returned, I finally spoke to Mr. Clark. He said someone would get back to me soon. That was two months ago!! Pros: Fair prices Cons: Once item is sold to you - you're on your own more

Good people, know their products. Good choices, helpful people. Delivery was exceptional, answered all questions. Pros: Know what they are talking about Cons: parking more

I have been shopping at Appliance Alliance for 8 years now. I have purchased all of my appliances for my new home as well as bought several televisions. I have always been pleased with the service I have received. The sales staff is very knowledgeable, friendly and courteous. I would highly recommend shopping at this store over the larger box stores as the sales staff at those stores do not seem to know half of what the sales staff at Appliance Alliance knows. Pros: Sales Staff Very Knowledgeable Cons: What are the drawbacks? more

Everytime I have gone to appliance alliance they have educated me on what to look for in an appliance. They did not try to squeeze me into buying out of my price range. They told me all the pro and cons of the deal. I also then went to other appliance stores to try to get a better deal, and it was appliance alliance that won. I have bought two appliances from them, and no problem so far with the appliances or service. I even shopped there with my three kids, and they were friendly and even catered to the kids in the TV room which made shopping that less stressful. more

DO NOT BUY FROM THIS PLACE!!! Pros: Close By Cons: HERB HERB HERB more

We purchased a refrigerator in March 2007. Working fine for nearly a year. The salesman answered all of our questions, lot of models to choose from. We had been to an ""outlet"" type appliance place just outside Phoenixville and were very disappointed. Prices at Appl. Alliance were LESS than the outlet store and all first quality pieces. Pros: helpful staff, on time delivery Cons: on street parking or park across the street, just be careful, its busy! more

We recently purchased a whole high end kitchen package with Appliance Alliance and we could not be happier with our appliances. The people at Appliance Alliance knew their stuff and were a great help in this process. The delivery was great along with the installation. To get great service this is the place to go. more

Terrible experience!!! I purchased an expensive Sony HDTV from Appliance Alliance and within 2 months it was dead. I called them and they refered me to a repair shop who would take care of me. I was told that several major components went in the TV. It took several months to be worked on. During all this time I was calling Appliance Alliance trying to find out what was going on, first they told me that they would get me a new one, then they said that they would get me an extended warrenty. They told me they would call me back. They just stopped calling me back and then I would call and leave message and they would not return them. When I went to Appliance Alliance I thought I would give a "little guy"my business. Yes, I would pay a little more but get better customer service. Boy, was I wrong. Awful service, rude manager, bad quality and they just washed their hands of the problem once the TV was out the door. What a shame! more

Terrible experience!!! I purchased an expensive Sony HDTV from Appliance Alliance and within 2 months it was dead. I called them and they refered me to a repair shop who would take care of me. I was told that several major components went in the TV. It took several months to be worked on. During all this time I was calling Appliance Alliance trying to find out what was going on, first they told me that they would get me a new one, then they said that they would get me an extended warrenty. They told me they would call me back. They just stopped calling me back and then I would call and leave message and they would not return them. Cons: Terrible customer service, does not stand behind the products they sell. more

We had purchased a Dryer and TV form Appliance Alliance in Phoenixville, PA and the TV does not work. Once again our TV is still sitting in the living room not working. We had purchased a large and expensive TV form Appliance Alliance months ago and the TV still sits in our living room and does not work. We have been to the store several times as they refuse to give us a new TV or refund. The TV did not work one week after the purchase and this was the first time out of several that we contacted them. We finally contacted Sony the TV manufacturer as they arrived months ago to take a look and they could not repair it. By the way Appliance Alliance in Phoenixville, PA said that it is not their problem. As the weeks go on the Sony repairman never showed up with the replacement part and we finally got a hold of Sony and they said that they do not have the part. At this point I called Appliance Alliance again in Phoenixville, PA asking them to simply pick up the TV and/or give us a refund or replace it and they said the they can not do so. What am I to do now as know one is taking care of our TV that is under warrantee and does not work? Unfortunately I cannot recommend this store, as they do not back their product. more