Appleton Campbell Inc

4.9
1012 reviews
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id: 29289865
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100 E Franklin St
Warrenton, VA 20186

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(540) 680-4130
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Reviews
( 971 )
( 31 )
( 2 )
( 4 )
( 4 )

Best

I appreciated how quickly A-C came when I called with two frozen outside spigots. I liked the options offered and the timely way in which the work was done. I have called on A-C ...

Worst

oil furnace serviced. issues still remain after the service. requested for redoing the service.

System up and running 8/2/2018

My only complaint is regarding the charges for the repairs. When I first requested service I mentioned that I had received one of your $40 credits for dispatch but had mislaid it. I mentioned that in my first phone call requesting service and was told to tell the service technician about it. I did so when he first came and thought it would not be included in the final charge, but it was. RESPONSE FROM Appleton Campbell: I apologize for this misunderstanding, I will contact you and take care of this right away. Thank you so much for bringing to our attention. Jennifer more
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Water heater replacement quote 8/1/2018

Mike Loy came today and provided a thorough inspection or our aging water heater. He came back with a solid and detailed bid for its total replacement that looks great. Should I go with Appleton & Campbell I'm confident of the quality of service they can provide. more
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Excellent every time 8/1/2018

Fast, reliable, quality, polite, and I highly recommend more
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Bill Dooly provides exceptional service 7/31/2018

Bill was prompt, professional and complete for his service call. His thorough cooling system check uncovered items of need to sustain our cooling system this summer. His honesty and genuine concern were appreciated. He knows his HVAC and how to effectively communicate what he finds. more
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Great service 7/29/2018

Very happy with my experience with them. more
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Another excellent experience 7/28/2018

We needed to replace the water heater, since we have been a Appleton Campbell customer for several years I Called them first. Quick appointment and they ended up installing the same day, we spent a little more but I know I delt with a company that we can trust, and all of their employees from dispatch to technician are friendly and professional. more
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Appleton Campbell has made my life much easier. 7/26/2018

I have been working with Appleton Campbell for a YEAR and the experiences have been unwanted but exceptional. No one wants to have their sump pump die, but mine did this week. Today Ethan and David came by to check on the new furnace and airconditiong system I had installed last year. THANK GOD they came today. It was a rescheduled visit, but I found out my basement had flooded a bit. I had my HVAC unit inspected and now they are installing a new sump pump Monday. I was hoping Appleton and Campbell could provide guidance as to what was happening and who to call to fix it. They are doing everything. Last year I was purchasing my Mom's house as she had passed away. A week before closing the HVAC unit went out. They came out and a day later I had a team of people replacing the system. I have natural gas and pay a monthly fee instead of paying a huge amount the months usage spikes. This new HVAC system is so efficient that I had 4.5 months where I didn't have to pay a bill because I ended up with a large credit. more
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Service performed as expected 7/25/2018

Service performed as expected more
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Service/replacement drain line 7/25/2018

A-C is a very dependable service provider. They have performed HVAC and Plumbing services. Personnel are courteous and quick. They are on time for appointments, and if they're going to be late, they always call to notify. That in itself is much appreciated. Mr. Pumphrey was 5 stars. more
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Professional, Informative and SMART! 7/25/2018

Bill Dooly from Appleton Campbell came out for a HVAC inspection and helped troubleshoot some problems with our aging HVAC system. He gave us some great options for improving our system and we learned a lot which is always appreciated and helpful for a homeowner. Appleton Campbells technicians are always informative, professional and very smart. I feel very confident that I am taking good care of my home when I am working with them. more
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Very pleased with work. 7/25/2018

Glenn did a great job in explaining everything to me. more
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Excellent installation 7/22/2018

Team was professional and excellent. more
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Excellent service in solving my plumbing problem 7/20/2018

Jim Pumphrey assessed my home’s plumbing issue, recommended a solution and upon my approval, provided excellent service and repair. more
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Friendly, competent service 7/19/2018

Senior technician, Bill Dooly came to sevice ou mini split AC unit. He was capable, thorough, informative and very easy to deal with. Great service. more
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Great service ! 7/17/2018

Allnif your technicians were very professional and extremely knowledgeable. Thank you for a great experience . Henry and Mary Wilson more
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GREAT WORK 7/16/2018

BILL DOOLY IS OUR SERVICE MAN AND ALSO HAS BECOME A GOOD FRIEND. HE IS GOOD AT HIS JOB AND TRUST WORTHY. I HIGHLY RECOMMEND HIM. more
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As always, Appleton Campbell has exceeded expectations 7/16/2018

Recently, Bill Booly performed a service and he was professional, friendly and expedient. Thank you! more
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Owner Message

  • Appleton Campbell was founded in 1976 by the current President's grandfather, Jim Appleton. It is family owned and operated with a strong focus on employee, community and customer relations. The company holds a Class A license with masters in Plumbing, HVAC, Gas Fitter and Electrical as well as certified geothermal design and install. The technicians receive paid training for both technical knowledge and customer service. The service technicians work on flat rate pricing which means they quote the jobs upfront and get approval prior to starting the work. Customers do not have pricing surprises at the end of the job, do not pay for a slower technician, and do not have to pay any additional charges for parts to be delivered to their home. Appleton Campbell has a strong code of ethics and operates with Honesty, Integrity and Experience. After over 30 years in business, the company had its first IRS audit and was proud to announce that no changes to the tax return were required. That letter has been framed and is located on the wall inside the main entrance to their office. Mission Statement: Exceed Customers Expectations

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