Jerry was extremely helpful and professional. He provided pricing for a new system, and described the difference between several options. I signed a contract to purchase a new Heat Pump system. Later that day John and his manager came out to make final determinations. The next day I received calls updating me as to the crew's arrival. They were also very professional. The lead tech explained everything they had done, and demonstrated operation of many of the features.
All in all, one of the best, most professional customer service experiences I've ever had. I've already referred Appleton Campbell to my neighbor Mark, who will be a candidate for replacement of his two heat pumps next season. He watched the techs as they worked, and was very impressed as well. I gave him one of your magnets, so I expect he'll contact you next season.
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