I have been going to this location for almost a year now, for hair, facials, massages, etc., and I have never had a bad experience. I have switched to all Aveda products. Although its rare, any time I've not be pleased with a product I have always been able to return it with out any issue and a replacement product is recommended. I have only been to the Hampton location once. I prefer Newport News because the atmosphere is more soothing, the girls are friendlier and it is extremely difficult to make a follow up appt via phone.
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