I went to Andante for my first Brazillian wax. I was extremely anxious but Angie put me at ease immediately. She was so easy going and made me comfortable with what is a less than comfortable situation. I left the first time feeling sure that I would be back regularly. When I called to schedule my second session, I had no problems whatsoever getting in. I was so confident with Angie's services that I decided to schedule a microdermabrasion. I received a call one day prior to my appointment stating that my appointment was accidentally scheduled on a day that Angie did not work. When I asked if anyone else was available at that time I was told no. When I tried to reschedule, every date that I suggested there was no appointment available. I ended up telling them to just cancel the appointment and the person on the phone acted as if that was my problem, not theirs. When I called a few weeks later to schedule another waxing appointment , again, every date I asked for I was told Angie was unavailable. There was no effort to accomodate me with another person or to suggest a time she might be available. While I have found Angie to be delightful, I have found that the front desk staff has been deplorable. As much as I adore Angie I have not been back.
Pros: Angie is amazing
Cons: Interacting with the front desk is a nightmare
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