American Furniture Galleries

Vince was very helpful, knowledgeable, and didn't use card pressure sale tactics. He took his time and answered all of my questions. Great service! more

Vince was very helpful, knowledgeable, and didn't use card pressure sale tactics. He took his time and answered all of my questions. Great service! more

Jude is a great salesman who makes you feel very comfortable. He is great at listening to what you are looking for and it allows him to provided the customer with excellent choices. more

Jude is a great salesman who makes you feel very comfortable. He is great at listening to what you are looking for and it allows him to provided the customer with excellent choices. more

Jude was amazing! He was very knowledgeable. He knew his way around the store. Will definitively be coming back! more

Vince was great and very professional. He gave us time to make our decision and gave us good advice and made the shopping experience very relaxing. He is an asset. Thank you. more

I was never pressured in to a sale. I was left alone to enjoy shopping and yet were also available every time that I needed help. Excellent balance. Excellent service. more

Tom was very polite and I didn't feel pressured to buy. It was a really good experience. He went above and beyond to be able to get us a deal that would fit our budget. more

Beautiful showroom. It was very clean, and very enjoyable to walk through. The service is top notch. I will definitely recommend. more

This business has the worst customer service and worse finance options. Their 36 mos. option is shananigans for people below a 710 FICA score. They do not disclose the minimum FICA score. Also on the credit app I put my income as requested and they changed the income amount to more than what I stated. My partner went in afterward, who is a finance manager for a car dealership and Mr.Wang had no idea about his financing protocols, nor did he have any sense of sales. He stated ""$1100"" in not a lot of money and referred to the purchase as insignificant. Obvioulsy he is not aware of the economic recession and is out of tune with his clientelle. My partner was shocked at the way they have a cash price and a finance price yet they get the full amount either way whether it is financed or cash. It is no wonder that their locations are unable to make enough money to sustain their leases, because their desire to make a sale is not there nor is their customer service. Their sales people are busy texting on their phones and think financing is as simple as putting through a credit check. I do not recommend their business unless you have a high FICA score, and btw I just checked mine and it was enough to buy a new car according to my partner with a decent interest rate. So beware of Mr. Wang. And good luck in your search for furniture. Cons: Mr. Wang more

USED MATTRESS - The $1000 Stress-o-pedic mattress we bought was either a display model or a return under warranty. We had friends and family lay on it and they all exclaimed that there was a huge difference between the two sides and that there was a very noticeable body indentation on one side. The manager sent out a tech to look at the bed. He said it looked fine and I would have to call the manager. I said I already did and practically forced him to lay on the bed. When he did he agreed it was bad and said he?d get us a new one. He said he had to take the bed now, and he would order me a new one which I would have in 2-3 weeks. I said ?no way? to not having a bed to sleep on so he left it. Pros: our salesman Myro was cool Cons: mgmt doesn't speak English, 4 deliveries, USED BED more

My experience at the store of American Furniture Galleries in Rocklin is one to remember. Great customer service by Mr. Rico Estrada who is a great salesperson with a lot personality and great knowledge absolutely fabulous. he showed me everything I needed to buy and also educated me on a lot of things I didn't know about. He made me feel better about my choices and was always there with me.showing me and answering all my questions it was a real pleasure having him as my sales person. Pros: Rico is the BEST Cons: Avoid talking to Ryan the Manager. more

We found exactly what we were looking for at American Furniture Gallery. They carried many of the major brands. There were so many styles and colors to choose from.\r \r Great customer service. more

I guess I should have read all the reviews before I decided to do business with these people! Scott's, the manager of the Elk Grove/Sacramento store, his favorite quote is ""We No Do Business With You No More.? Why is this Scott, because I refuse to lower my expectations and behave as your subordinate? Because I refuse to sink to your level of reasoning? Because I refuse to believe in your deception and management theories? Ryan, the manager for all four stores, his favorite quote is ""You Should Be Very Nice And Maybe We Help You.? Ryan, first and foremost, ""I AM THE CUSTOMER, YOU SHOULD BEND OVER BACKWARDS TO MAKE ME COMFORTABLE WITH MY PURCHASE, EVEN AFTER I TAKE POSSESSION.? Secondly, ""YOU DO NOT ALLOW TYLER TO MAKE PROMISES HE CANNOT KEEP.? It is your responsibility as management to ensure that your employees adhere to the company's regulations, such as notifying the manager of arrangements, OR ELSE you provide the customer with what Tyler agreed to. Thirdly, ""IF YOU ALLOW JEFF TO STATE 'FREE DELIVERY ON ALL PURCHASES AFTER THE FIRST DELIVERY IS PAID', YOU DON'T THEN CHANGE YOUR MIND AND SAY THAT OFFER WAS ONLY GOOD FOR 30 DAYS AFTER YOUR FIRST PURCHASE.? Lastly, ""I WILL NOT BEG YOU, BOW DOWN BEFORE YOU, OR KISS YOUR A** IN ANY MATTER!"" There are too many other facilities that I can go to and make my purchase. It is people and companies like you(rs), that give all the other Vietnamese businesses a bad reputation and this is why WE Americans refuse to conduct future endeavors with Asian businesses. To the owners of AFG, I tried unsuccessfully to reach out to you, but every single one of your employees that I tried to talk to refused to inform you to contact me. I am left with no alternative but to post this review in hopes that you might see it, critique your personnel on their behavior, and hope that you will observe your managers with more scrutiny. We send our employees to training seminars on this very subject, maybe you should do the same. more