American Flooring LLC

The sales people at American Flooring LLC were very helpful. They answered questions for us, showed us samples, and helped us choose a rug. We ordered a 12' x 14' custom area rug from them. They are going to do whatever needs to be done to finish the edges for us so they won't fray. We plan to lay the rug in our bedroom. They gave us excellent service and we would recommend them. more

American Flooring LLC. were helpful and they were kind. They went out of their way to get me the best deal that they could get me and I also liked the lady that helped me. This is my first time with American Flooring and I will use their services again because I need counter tops, so I'm going back! I've enjoyed their business. more

I had ordered a piece of carpet from American Flooring LLC and there were some issues with the installation. I called American, and they were quick to rectify the situation with no questions asked. I really liked that. I would recommend them and I would use their service again. more

American Flooring put carpeting in two rooms: the kitchen and living room area. I liked the job they did overall. The prices are competitive and the carpets look great! They were also great with communication. At one point, we had a little problem with confirmation on the dates. The girl wrote down a different date than what I was confirmed for. This is where their good communication came in handy. They called ahead to confirm their arrival time and when we realized the error, they handled it professionally and got everything taken care of right away. more

American Flooring has done all of our flooring and back splashes--and their customer service has been absolutely excellent and fantastic, and we will always go back to them. The customer service impresses me the most. Monica has always helped us and she's always been so helpful in picking out colors and designs and making suggestions on what different things we can do. She always has the right answers. I think their prices are OK, too. My Mom and Dad always went to them, and we went to American Flooring because they went. They thought the prices were good, so we just stuck with them. And the installers there are fantastic: They arrive on time and clean up after themselves. more

The office assistant "forgot" that I wanted a remnant for the basement stairs and initially quoted that area with expensive living room carpet as well. The fellow who came to measure did not listen to me. I was ademant that there be no seam between LR and hallway. Yet his diagram and quote for quantity was based on a seam at that point. Fotunately, I double checked the order (because another error was made in price calculation) and caught the error in quantity estimate. At that point I was tempted to walk out the door and do business elsewhere. However, needed the room completed in one month. The installers were great. On time and did a good job. more

This was my first time using American Flooring. I drove by their store and stopped. I bought some carpeting from them. They installed it in my home. They did an excellent job. The people from there were all polite and very professional. I would recommend them to anyone. I would use them again. more

They went out of they're way to work with me price wise and then made sure the product was going to be what i wanted. Great job guys more

I was very impressed with the customer service, product information and subsequent professionalism of the installers. Monica answered all of my questions and it was a pleasure to work with her in making my decisions/selections. Kudos to the staff from day one to finish. I plan to use them for any additional flooring needs and I would definitely recommend this business to others. I am extremely pleased with the outcome of replacing my carpeting. more

What I really like about the people over at American Flooring is that they are very helpful. My son had used them before I did and he really liked them so he recommended them to me. These people helped me out with the whole process, from picking out what kind of flooring I wanted to the installation. The installers were great guys who were very courteous and respectful of my home which I really appreciated. They did a truly beautiful job and I could not be happier with how it all turned out. I would definitely recommend them to anyone looking for some new flooring. more

I was very happy with the entire process. They kept me informed about each step along the way. more

The workers from American Flooring LLC came right in and got right to work. They did what they came to do and were very pleasant. My husband talked to them while they were working, they were very friendly and did not stop working while socializing. We had one room carpeted, and it didn't take very long at all, overall I found the workers at American Flooring very courteous and professional. more

Everything from American Flooring went super. I bought a 10x12 carpet from them and they installed it for me. I was waiting for them to call me when they were going to start, and they were all done before I had a chance to head over there. They were that efficient. I've dealt with them in the past and have had only positive experiences. I would say that I like the courteousness of the company, the friendship and how when you walk into the store, you feel like you're home. more

The installation was rescheduled due to a 'carpet emergency', whatever that means but the install was done the next day and it looks great. Monica was great to work with and I hope to do more business with the company in the future. more

This is the 4th time I have dealings with American Flooring in Holt, MI. And I have been very well satisfied with their sales personnel and also with their installers. I have and will continue to recommend they in the future. more

happy with my floor and the attitudes of the installers-:) more

We got a floor from American Flooring 3 years ago. It cost about 5 thousand dollars with labor and everything. It started falling apart very soon in and it practically floats. There are sections in the floor that have separated and are two inches wide. I fought to get someone to listen. The manager finally came out and I told them that I need a warranty because my husband is a wheelchair. There was a ten year warranty that they gave us, in writing. The guy came in and said, "Wow, that's expensive." And then he came up with different excuses, like he blamed the wheelchair and said that the carpet wasn't pinned down. Then they said they would sell us new stuff at a cost of $4,000. It took three months for them to get it because they ordered the wrong thing. The guy that helped was really nice and he said that we'd have to wait until tomorrow, because the girl who did the ordering wasn't in that day. The installer said that he was starting that day, but American Flooring wouldn't sell him the flooring. It cost us $4,000 more because of their original mistake. I'm just as mad at the manufacturer of the flooring. I have been talking to others who went through the same thing. We ordered carpet from American Flooring a couple of years ago that they said would hold up under a wheelchair, and threads started coming up. Fortunately, the guy who had to come out five times for this problem would solder the threads for us. He was getting just as fed up with the carpeting as we were. We want good, dependable stuff because my husband is in a wheelchair, and we did not get it here. more

I ordered some tile from American Flooring and so far it has been good. The sales staff is very polite and courteous. I knew what I wanted and they were helpful. The prices, I believe, were what I expected to pay--so I didn't have a problem with the prices. more

I just have to start out by saying that Doug, the owner, is really great. We worked with him directly and he really did work with us to find what would work best for our situation. He gave us a few options and really did a good job of listening to our needs. He gave us a little bit of a break on the overall price as well which we really appreciated. He just took really good care of us and gave us a floor that we absolutely love. I would definitely recommend Doug and his people because they want to help you get the floor that you want. more

I've used American Flooring for quite a few years and I have recommended them to other friends of mine that have used them as well. Over the years, they've put carpeting in my entire house. Most recently they helped me with my basement, which had flooded. I had to get new padding and my carpet removed, which was done by another company, and American Flooring came in and reinstalled the new carpet. more