Ambassador Brattle Cab

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76 Hampshire St (at Serving Cambridge, Somerville, Medford, Malden, Revere, and Boston Areas)
Cambridge, MA 02139

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(617) 492-1100
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Ambassador Brattle Cab - Cambridge, MA
Ambassador Brattle Cab - Cambridge, MA
Reviews
( 39 )
( 7 )
( 0 )
( 0 )
( 9 )

Best

Their prices are really good for the area! I can usually save a few dollars and they get that in the tip! That saves me from tipping another cab company! Thank you for saving me m...

Worst

Cabs come and miss customers all the time. In this case, their cab came, to the wrong side of the street, they did not ask for me by name so I went inside and proceeded to wait. I...

A+, 5 Stars, top notch! 10/6/2011

I've used Ambassador Brattle a few times now and they are always on time. My drivers have not only been fast, but helpful and friendly to interact with as well. Both office and drivers are professional too. Thanks for the great service, you guys make life that much easier. more

Very polite driver! 10/3/2011

My driver was very polite! Normally when I use a taxi the driver would be rude and drive like a maniac, but my driver was every safe and courteous. From the beginning to the end of the trip he was always welcoming and even suggested some places to check out while I was in town! more

Great Service 9/30/2011

I was in a serious jam and you guys really saved me. Not only was the cab nice and clean but it even arrived early. On top of the all, the driver was very friendly. more

Big Thanks! 9/27/2011

Dave is truly an exceptional taxi driver. He is always on time (if not early) and goes above and beyond. Thanks to Dave and Ambassador team! more

Loved the taxi and the courteousness! 9/22/2011

The taxi that I got picked up in was in very nice condition, and it was a smooth ride. I appreciated that the taxi's arrival at the pickup locations was fast and easy. more

Lovely! 9/15/2011

It was a lovely, pleasant, and relaxing taxi ride. My driver was on time and very friendly. more

Great! 9/14/2011

My driver was very social and provided great entertainment! thank you! more

Consistently great! 9/9/2011

I have been doing business with Guaranteed Pool Service for many years. I consistently find you reasonably price, effort and do a great job. What more can I ask? more

convenient. :) 9/8/2011

Ambassador was the only cab who accepted credit card payments, which was really nice!!! more

Dave is GREAT! 9/1/2011

Dave is very nice, polite, and courteous to our guests here at the Royal Sonesta Hotel. Never complains about any fare that he is given and is also very professional at what he does. more

Awesome 8/24/2011

Dave is great. Whenever I need a cab I make sure to call him. He is so great in direction and drops off safely. He maintains the cab in a very clean manner which is why I always choose him. :) more

professional 8/15/2011

Dave was very professional, courteous and accommodating. He went well out of his way for me -- much appreciated!! I will make sure to call Dave whenever I need a ride. Thanks! more

best ride of my life 8/9/2011

I didn't get a chance to get my cab driver's name, but he was very nice. Although I haven't ridden in too many cabs, I enjoyed my experience and thought the all-around service was exceptional. more

Good Service 3/20/2011

I have used Brattle Cab a number of times. They have always been on time and they have always been very respectful. more

0 STARS 11/14/2010

I arrived at Alewife Station after taking a new bus company back from New York. We arrived at just about 1am, and you know that the T was not running. There happened to be one cab in the stand, Ambassador Brattle Cab. I got the number from the side, and called for one myself. It promptly arrived in 15min. Then my night went from bad to worse. I had checked the company on my blackberry, and it said that it took cards. When the cab arrived, I got in and gave my address. The drive rudely informed me that ""he didn't take cards."" (despite the fact that the website said they did). I calmly informed him that my bank had an ATM right in Davis Square (where I was going). I had already planned to tip him more than 20% due to the fact that I had to stop at an ATM. The driver proceeded to refuse to take me. He told me he needed to see the cash first, or he wouldn't take me. He demanded I go into the deserted station to use the ATM there. I'm a female, traveling alone, at 1am...why would I go into a train station that I'm unfamiliar with? After arguing for a good 15minutes, the driver then informs me that ""...this is why I never take black people. They never have any money. And they always want stuff for free. And the only reason why I picked you up was because I thought you were with the white kids..."" I kid you not, that is verbatim what was said to me. Needless to say, my blood about boiled over at that point...and granted, I said some things I should not have (however, given the situation and what was said to me and the treatment I received, I felt was somewhat warranted and justified). By this time, he was decided he's going to ""...make me happy..."" and take me to Davis Sq. When we arrived, I stepped out of the cab, which was in front of my ATM, and left my belongings inside. Upon my return from the ATM with the fare plus tip, the driver had placed my items on the sidewalk and promptly sped off as I attempted to pay him. I have never been so rudely treated and disrespected in my entire life. You can believe I will never use them or their counterpart (Yellow Cab) EVER again. And you can trust that I will make sure to tell everyone I know never to use them either! more

Made me miss my flight. 9/19/2010

If I could review them with negative stars, I would. Not only was the cab half an hour late, but when I called the dispatcher repeatedly to inquire about it, he kept saying ""2 to 3 minutes away"" which was really 15 to 20. So I didn't go get a different cab or try to find another way. Which is just egregious. Never using them again, and you shouldn't either! more

Taxi Service 9/24/2009

Called for a taxi cab around 4:00pm to go to harvard sq.\r Driver was great. Very polite and told me how he appreciated my business\r Althouhg it was only a small fare, the service was great.\r I've taken several different cabs in Cambridge and Ambassador's fleet is execellent Pros: Great Service more

DON'T EVER USE AMBASSADOR CAB!!! 12/21/2008

They recently picked up my fiancee for a trip to the airport. I received a call from the dispatcher to tell us the taxi was outside after my fiancee had already gotten in the taxi and was leaving the front of our house. I informed the dispatcher that he already left, and the dispatcher flipped out on me. Clearly, he misunderstood, and began YELLING at me... telling me that next time we'd BETTER call to cancel the cab or else they won't send another taxi to our address again. When I informed him that he left IN THE TAXI they sent, he hung up on me without an apology. Their customer service is beyond bad, they are simply rude. I feel sorry for the drivers who are going to lose business because the people on the phone don't have have basic human decency. more

rude and unreliable 12/7/2004

Although I made a reservation well in advance at 11am for a cab to pick me up at 4:15pm to go to the airport, AND I called to confirm, it never showed up and no one ever called. The person on the phone was extremely rude and irritable on the phone and did not humor my concern that the cab was not there at 4:35 even though I was in danger of missing a flight. more
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Additional information
  • Hours: 24/7
  • Neighborhoods: Area IV
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