Altered Images Salon & Spa

What a disappointment this place has become... i have been going to this salon for years, not only was it convenient for me but its one of the nicest salons in the area. That is until i've seen this salon change for the worse... now it seems the nice decor and the glass of wine doesn't matter so much anymore. First of all, the management has become beyond horrible. its obvious when you are trying to enjoy your service and the owner seems to have some sort of nervous energy as she running around the salon, looking as if she is in some sort of panic, or she is so angry you can almost see the smoke coming out of her ears... i've even seen her reprimand an employee in front of me before. That was awkward!! my second disappointment is to see the turn over they have in stylist and the receptionist. Im a loyal patron of Teressa's (which she is a very talented stylist and an amazing person) Ive been seeing her for several years and she has always worked wonders with my hair! but since i have been a long time customer i have been around long enough to see this salon loose some of it's most talented employees. What ashame. Things like that speak to a customer. Last but not least... i pay good money for my hair, i always have and always will. The price increase is not what bothers me, i think my stylist and my hair are worth every penny. What bothers me is the classification the owner puts you in!! if you dont have money, you better atleast look like you do, its that, or she has no problem making you feel as if you are not "worthy" of her salon. she is old enough to know, you never judge a book by its cover!! Now as im re-reading this review i think alot of this boils down to the ownership and maybe not so much the management. Im not really sure and i wont be back to find out... Let your customers know if you ever leave there Teressa!! i would love to have you still do my hair, i just cant sit for another 2 hour appointment in that salon. Just one more thing, im not typically the type of person that would actually sit down and take the time to write something like this, but they need to know... they are losing a customer because of those things. bummed but rather be spending my time and money else where. more

I have now been through 3 hairstylist at Altered Images. It was a big step for me to try each one of them ManDY, Ashton, and Shannon. Every time one left I begged for a way to get in touch with them...instead of helping me find them the owner was so rude to me and kept telling me lies about why these girls were no longer there. You couldnt pay me to go back here, anyway find these girls on facebook, thats what i did more

I agree with the previous review. This salon had an amazing stylist that I love and can't live without and this week I was told she is gone. The management/ownership is horrible and rude and the turnover of stylists is so high. There are new faces every time I go in. I definitely won't be back. more

I don't understand what the problem is with this salon?! I finally found a good stylist in this salon and all of the sudden she is gone. Every time i go to this salon there are new people and that speaks to clients! Something is definitely going on and i want to know WHERE IS ASHTON! If ANYONE on here can tell me what happened to her or where i can find her please help!!! more

I have been going to Altered Images to see Shannon for a couple of years now, but was told a few weeks ago that she was no longer there. I have been trying to figure out where she went so I can go to her. I have tried other stylists but really want to stick with shannon because she knows my cut and color so well. Can anyone tell me where she went or how to contact her? more

My color and cut were okay, but I wish they would have given me a heads up on their prices prior to my appointment. I spent far too much money than I expected. I usually pay quite a bit for my cut and color as I usually go to Toni and Guy, but this was a little ridiculous. If you dont mind paying outrageous prices, the stylist I had was very talented with color, but the cut was only okay. Wont be going back. more

This place has some awesome and talented stylist. On the other hand, the management is horrible. Apparently they recently had a change of up front staff, which seems to be something that happens every month, but it was so difficult to just get someone to check me out and book an appointment. The little girl up front had to call the owner up to help her, but even she didn't know what she was doing. I've had trouble with them never being able to locate my gift cards or even the balance on them. As a whole, Altered Images Color Salon and Day spa is very unprofessional! more

This place is aweful. Terrible customer service and they don't know how to book appointments correctly. I would give them 0 stars if possible. I booked 2 spa appointments for my mom and me. I booked these appointments 3 weeks in advance. The Saturday before our appointments they called and confirmed our appointments. So 15 minutes before our appointments they called and said that they only can do one of our spa appointments because they failed in getting another spa tech there. So I told them to go ahead and cancel the other appointment because there's no reason for me to come in if my mom can't get her appointment too. So they called me back and offered us a free service and we could both get our spa appointments but it will be at different times and the free service would be completed while the other person was getting their service. So we came in. The front desk person has no clue on whats she doing and booked everything wrong. We had a terrible experiene. Also the front desk person argued with me and blamed everything on me when it was her fault. Even when she tried to blame me she would blame her self and turned it all on me. Aweful!!!! We came her to get relaxed and we left the place mad, stress & un-relaxed. I was told that the owner will give me to fix everything, but I still haven't received the phone call. Even if Kelly calls me...I will NOT go back ever again. There are too many better Spa places in the Clearlake area to go to. more

I have been a customer of Altered Images since 1986 when the salon opened for business. I have always received wonderful services there. Whether it was my hair, nails or spa service. They have always been very professional each and every time as well as going above and beyond the call of duty. I will continue to be loyal to Altered Images! The owner has always gone out of her way to make me & every other person feel more than welcome there! Keep up the good work!! more

I have been going to Altered Images for years now after my sister raved about it...I now rave about it. Mandy is awesome. She has been in control of my unruly hair for years and I couldnt ask for anything more. She knows what shes doing..the staff is amazing. I actually get excited when they call to confirm my appointments because i just love going. I recently moved to west houston a few months ago and my boyfriend asked me, "where are you going to get your hair done now" and i about fell over..i said what do you mean?? I will drive 35 miles to continue going to Altered Images & getting my "mandy magic"...i will fly across country! Fabulous place, fabulous people, simply the best salon ever!! more

I know several of the stylists who work at Altered Images and have seen the work they have done. They are a very talented and sweet group that is completely spoiled by unqualified and unprofessional management that refuses to change. Part of being a good manager is knowing how to play to the strengths of your employees. While a cosmetology license may indicate that you can do nails at some basic level, you don't force inexperienced stylists to do nails when you're billing yourself as a high end salon. The client won't be happy because they will not have received that high end service they paid for and your employee won't be happy because a high pressure situation isn't conducive to learning. But therein lies the problem. The owner is a hair stylist not playing to her own strength and trying to manage. The education and interpersonal skills just aren't there to run an efficient business while fostering healthy relationships with her employees. more

I had TINA cut and color my hair and she did a WONDERFUL job. It was obvious that she loves cutting and coloring hair. I could feel her enthusiasm for her job. She thoroughly went over different colors for my hair. When I was done I felt like a new woman. She exceeded my expectations. Altered Images is a top notch salon and spa. The staff is welcoming and helpful. Keep up the good work! more

I have been a customer of Altered Images since 1986 when the salon opened for business. I have always received wonderful services there. Whether it was my hair, nails or spa service. They have always been very professional each and every time as well as above and beyond the call of duty. I will continue to be loyal to Altered Images! The owner has always gone out of her way to make me & every other person feel more than welcome there! Keep up the good work!! more

To whom it may concern...Susan was a very sweet person whom was hired and trained by a great educator. When an employee is hired they are hired with a cosmetology degree which is the study of hair, skin and nails. The employee is responsible to fill there obligation to help in all fields. If you have ever been an employer you would know that not all employees committ 100% all the time. In our industry it takes several years to build and retain clients. Susan struggled to retain clients( as we all do when building) she could not continue and left the company on her own. We do not give out information on any employees unless we are given permission from them.... more

I came to this salon 5 years ago and had a horrible experience!! Though last year i decided to give it another chance because it was right next to my house, much to my surprise i met a young talented new stylist named Susan!!! I have never had a stylist like her she was truly amazing!!! When the salon called me this week they refused to give me Susan's last name, and tried to push me off on the owners daughter (whom I have heard horrible things about)!!! I dont blame Susan for leaving, anytime the owner was in for the day everybody seemed to be tense!Once she offered Susan to give me a pedicure while i was processing, so I asked Susan if she did pedicures?? Which she then informed me that kelly told her she could look for a new job if she was not going to do pedicures!! I refuse to go back to that salon but i want to find Susan, so if anyone knows her last name Please post it so I can find her!!! more

I visited Altered Images Salon & Spa on Saturday, August 14, 2010. My stylist wasTina and she put a perm on my hair. I felt my hair after she finished styling and it was NOT straight. She applied an old product that burned my entire scalp. I immediately brought it to her attention. The next day I combed through my hair and combed out chunks of hair. I now have bald patches all over my scalp. On Thursday, September 16, 2010 I stopped by and showed the owner KELLY IDOUX what her stylist TINA did to my hair. I asked her for privacy to discuss the problem. She was very rude and nasty. She stated "well you have been here several times and why did you come back". I could not believe her response. I told her that the stylist did not know how to use the product and needed more training. She never said I'm sorry. but she offered me a hair treatment. I declined the offer and left immediately. I was never rude or raised my voice.Please BEWARE of this salon. I would NEVER recommend Altered Images Salon & Day Spa. in Friendswood. I would HIGHLY recommend LAVISH. more

I have been going to see Michelle for several years after going to other salons, telling them what I want, and walking out unhappy or sometimes in tears. I always get what I ask for and receive numerous compliments on my style and color after a visit with Michelle! The staff is wonderful, I am always called before my appointment to remind me, am always greeted with a friendly smile and a glass of wine to soothe my cares away. I have never seen such a great group of people work together as a TEAM in a salon; Altered Images staff is eager to help one another and they make sure their clients have a great experience! Oh, and the shampoo and massage by Michelle... OMG, you will just melt - not to mention she is a sweetheart! The service, staff, and attentiveness I receive after a stressful week is worth EVERY penny! Pros: Friendly and attentive staff, experts in style and color more

I was a patron of Altered images for over 4 years. My styist, Kristi Nichols, left. I searched and searched and finally found her new place of employment-- One Hair place in friendswood. She is so sweet, honest, and one heck of a stylist, never being pushy with products or services I do not need or want. After she left, i continued to get calls from Altered images trying to get me back as a client. I did not go there for the "hoity toity"atmosphere or the "my s#$t don't stink" owner, I went there for kristi. Originally, in 2004, Kristi fixed a horrific hair cut and color i had gotten in the mall, and after that, i was hooked. But in the last year, service went WAY down. Other stylists were unprofessional, my appointment never confirmed the day before, stylist having to push products, and a 30% increase I was not warned about. This place was already pricey with a simple trim of my hair being $46 dollars-- before the increase. I given coupins in the mail to return back, however will not need them. A stylist-- and business you trust is worth more than 20% off! more

I agree with the previous review regarding the price upgrade, but it is, afterall the most elite salon south of the Galleria. Kristi was my stylist for years, her prices went up but she was worth it. Altered Images is my home. Good people, wine, and conversation make this salon "My Therapy Time" every few weeks. Michelle is my new stylist now, I never knew that a shampoo massage existed! I have never felt so nurtured and relaxed in a salon in my life. Michelle put a new spin on my hair and all my friends are in awe. Her service alone is worth every penny and more. Kudos Altered Images, as long as I feel like a queen and my hair looks fabulous to boot, I'll roll with the flow. Pros: Ambience, customer service, exceptional color and cut stylists Cons: none more

I have been to this salon many times over the past 4 years, and have seen Kristi Nichols for creative color, highlights and cuts. She is amazing. Recently she went to work for another salon. I will follow her! On my last visits to Altered Images, I was disappointed with the front desk workers, and like the last reviewer said, the prices have gone WAY UP! A consultant was hired, and all that has changed is the prices and the hard selling the stylists are pushed to do. Oh, yeah and the staff can't wear color anymore. What a joke... I felt like I was at the mall getting my hair done. Kristi has never pushed any products on me, but I witnessed others pushing extra services and products on other clients. Tisk! Tisk! I also don't appreciate the letter the salon owner sends out to clients asking them to continue using them even though their stylist has left. I came to Altered Images for my stylist, not for the pretentious owner. Pros: stylists and spa staff are genuine Cons: parking is terrible, you can hear people talking and phones while getting a massage or facial more